Vavy Angeline [email protected]

Dispute management and customer follow-up

Rapid identification and transmission of disputes to the competent managers for effective resolution

Rigorously follow-up of files until their closure, guaranteeing customer satisfaction

Clear and professional communication with customers and internal teams to ensure transparency and responsiveness

Implementation of preventive solutions to reduce the risk of recurring disputes

Contribution to the continuous improvement of dispute management processes

Thanks to this expertise, I actively participate in maintaining a lasting relationship of trust between the company and its customers.

• - Organization of commercial visits We offer a professional service for organizing and coordinating commercial visits for important operations, with a minimum transaction amount of €50,000.

Our team ensures:

The efficient planning of commercial appointments

The logistical management of travel and meetings

Personalized follow-up of key prospects and customers

The preparation of documents necessary for the transaction

This service is intended for companies wishing to optimize their negotiations and guarantee the smooth running of visits for high-value contracts.

For more information or a personalized quote, contact us.es for transactions > €50,000

I answer incoming calls to welcome and assist customers. I listen carefully to their needs, provide clear information and resolve their problems with professionalism. I process complaints, record requests and direct customers to the appropriate services. I use computer tools to track files and ensure fast and efficient service. I ensure clear, empathetic and respectful communication in order to guarantee customer satisfaction and loyalty. Confidentiality and respect for procedures are essential principles in my daily work.