Freelancer profile translated to English.

Description

👨‍💻 Support & Helpdesk Technician | Remote IT Assistance

IT technician with over 4 years of experience in technical support and after-sales service, I offer fast and efficient remote interventions for SMEs, VSEs, and individuals.

What I can do for you:

🖥️ Remote technical support and troubleshooting (TeamViewer, AnyDesk)

⚙️ Windows 10/11 and Active Directory administration

📧 Office 365 Support (Outlook, Teams, SharePoint)

🎫 Incident ticket management (GLPI, Jira)

💻 Workstation installation and configuration

Why work with me?

Responsive, rigorous, and customer-focused, I intervene quickly to solve your IT problems without wasting your time. Available in the evening and on weekends to adapt to your constraints.

🌍 Trilingual French / Ukrainian / Polish — ideal for international teams.

📍 Based in Champigny-sur-Marne (94) — 100% remote interventions throughout France.

Languages

French
Native or bilingual
Ukrainian
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Société Informatique
Support & Helpdesk Technician
RETAIL (SMALL BUSINESS)
January 2022 - Today (4 years and 5 months)
Île-de-France, France
• • Level 1/2 remote technical support via TeamViewer and AnyDesk
• • Incident ticket management on ITSM tools (GLPI / Jira)
• • User account administration via Active Directory
• • Office 365 Support: email, Teams, SharePoint
• • Hardware and software troubleshooting and resolution
• • User support and training on IT tools
Remote Technical Support Windows & Active Directory Administration Office 365 & Email Support Helpdesk & GLPI Ticket Management Workstation Installation & Configuration
TISIT
IT Technician
July 2016 - June 2019 (2 years and 11 months)
Ternopil, Ternopil Oblast, Ukraine, 46002
• • Workstation installation and configuration (Windows, business software)
• • IT equipment repair: PCs, laptops, printers
• • System updates and security patch application
• • Escalation of complex incidents to the service
D.S.C.M
Technician – Troubleshooting & Customer Relations
June 2020 - January 2022 (1 year and 7 months)
17th arrondissement, 75017 Paris, France
• • Diagnosis of customer needs and proposal of adapted solutions
• • Customer communication: intake, follow-up, and reporting
• • Teamwork and sharing of best practices