Vanessa Schneider

I support Business Creators and Leaders in organization, team cohesion, and business development.

I use various pedagogical methods that I adapt to my clients and their environment.

As a specialist in customer journeys, I can propose a specific action plan according to your organization, your needs, and those of your clients, in order to improve your efficiency and well-being at work.

I regularly collaborate with legal professionals (notary offices), business creators, and companies undergoing transformation who wish to support their employees in new roles or to strengthen skills (managerial, for example) related to soft and life skills.

Finally, I provide coaching and training in various areas, both individually and collectively.

Do you have specific needs or simply questions? I am here to listen!

Thank you.

Sponsor of the "voice of the customer," the CEM drives customer relations, CRM, and loyalty, and data initiatives, with the goal of unified customer journeys that combine product sales and the provision of a service ecosystem.

I worked within a retail consumer division for 2 years and then for 5 years within a large accounts division. I successfully led projects integrating a strategic vision, both in terms of operational deployment management (definition of KPIs, associated reporting tools, performance measurement of teams to implement corrective actions positively impacting the final customer experience...) and in terms of transverse management.

My skills are at your disposal to study with you the best proposals that will lead you to an evolving, innovative organization, co-constructed with your teams.