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Vanessa SchaaVS

Vanessa Schaa

Customer Support / Virtual Assistant

€125/day
Berlin, DE
0-2 years
Microsoft Office
Virtual Assistant
Backoffice
Outlook
Customer Support

Average response time: 1 hour

Freelancer profile translated to English.
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About Vanessa

I reliably support companies and freelancers in virtual customer service and back office. This includes, among other things, customer communication, organizational tasks, email processing, and general support in daily business.

I am currently expanding my knowledge in the area of social media and am intensively involved with content creation, digital tools, and creative design with Canva. In doing so, I am learning to professionally implement appealing content for social media and to help shape modern online presences.

I work in a structured, reliable manner and with great motivation to continuously develop myself and acquire new skills.

  • German

    Native or bilingual

  • English

    Conversational

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • BLG Industrielogistik GmbH & Co. KG
    Commercial Clerk Order Control
    July 2025 - Today (1 year and 1 month)
    Telephone and written customer support
    Processing customer inquiries and clarification cases
    Independent management of office operations in late shifts
    Successful training of new employees
    Professional collaboration with other departments
    Planning and implementation of projects
    Quick processing of all daily tasks
    Handling administrative tasks
    Coordination and implementation of tasks
    Conducting shift briefings with the communication of daily information
    Analysis and discussion of errors for continuous process improvement
    Friendly reception of applicants
    Daily use of MS Word, Excel, Outlook, SAP, and internal company systems
    Microsoft Office Outlook Organization Telephony Time Management
  • Randstand
    Commercial Employee
    October 2024 - June 2025 (8 months)
    Employment as a Commercial Employee at BLG Industrielogistik GmbH & takeover on 01.07.2025
    Training in SAP and company-internal administration systems
    Consolidation of MS Office programs
  • SHK/ Bergmann und Franz
    Commercial Employee Logistics
    September 2023 - February 2024 (5 months)
    Structured planning and implementation of a new operating site
    Successful commissioning of a new warehouse system
    Co-design of the warehouse structure
    Execution and control of incoming goods
    Administrative activities
    Careful training of colleagues
    Operation of industrial trucks
    Close collaboration with colleagues and superiors
    Company first aider
Check out Vanessa's experience

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Education

  • Specialist for warehouse logistics
    Rewe Markt GmbH
    2021
    Fachkraft für Lagerlogistik
  • Intermediate school leaving certificate
    Käthe Kollwitz Comprehensive School
    2018
    Realschulabschluss
Check out Vanessa's education

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