Freelancer profile translated to English.
Back to original languageAbout Vanessa
Losing too much time on your social media or administrative tasks?
I will assist you as avirtual assistantto help you structure your business, gain efficiency, and focus on your core business.
Entrepreneurs, artisans, coaches, and therapists: I put my business management experience at your service to provide you withreliable, organized, and responsivesupport.
My areas of expertise as a **digital assistant**:
- **Social media management**: content creation, daily management, and scheduling to boost your visibility.
- **Organization and planning**: implementing simple processes and managing large volumes with rigor to bring you peace of mind.
- **Administrative and customer relations support**: tailored support to streamline your daily tasks.
⭐What my clients say about me (Google Reviews 5/5):
"human, attentive, and very patient, she perfectly understood my world and my persona's needs..."
"I received personalized support to learn how to post correctly on Facebook..."
Available now, I adapt to your needs for quality support.
Contact me to discuss your project.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Centre Européen de FormationEducational CoachJune 2020 - October 2023 (3 years and 4 months)Villeneuve-d'Ascq, FrancePedagogical support and follow-up for a portfolio of students, with a strong organizational and customer relations dimension.- Management of a portfolio with regular and personalized follow-up.- Organization and management of schedules.- Outbound call management.- Email responses with a target response time of less than 24 hours.- Implementation and optimization of follow-up processes.- Student support throughout their journey.
- auto école pratiqueDriving School Manager / Driving InstructorSeptember 2010 - May 2019 (8 years and 8 months)Lille, FranceComplete management of a driving school's activity, including daily administration, organization, and customer relations.- Administrative management: quotes, invoicing, student file tracking.- Organization and management of schedules: students, instructors, exams.- Incoming and outgoing call management.- Customer follow-up and relations throughout the journey.- Coordination with external organizations: prefecture, examination center, ANTS.- Supervision and organization of overall activity.
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Education
- Literary BaccalaureateLycée Baudelaire in Roubaix2005Formation basée sur la maîtrise de la langue Française, la littérature et les langues vivantes. Développement de fortes capacités rédactionnelles, d'analyse et de synthèse.
- LLCE Spanish DegreeUniversity of Lille III in Villeneuve D'ascq2008Cursus universitaire approfondi en langue, littérature et civilisation hispanique. - ccp développées : Traduction, analyse de documents et rédaction structurée. - soft skills : rigueur méthodologique, recherche documentaire et compréhension des enjeux interculturels.
Certifications
- Copywriting, Digital Content WritingLivementor2026
- Developing a Company's Visibility on Social MediaBge2026