Freelancer profile translated to English.

Description

I have been working as an IT system administrator for over 15 years and in the implementation of web and IT projects. In addition, my training in media design gives me a good understanding of web design and user-friendliness.

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Techniker Krankenkasse
IT SYSTEM ADMINISTRATOR - NOC
July 2025 - Today (1 year and 1 month)
• · Monitoring and operation of IT systems
• · Monitoring of networks, servers, systems and applications
• · Detection, analysis and resolution of faults (2nd & 3rd Level) . Incident, Change and Problem Management according to ITIL
• · Prioritization, categorization and escalation of incidents
• · Ensuring the availability and stability of all IT services
• · Proactive monitoring of performance, capacity and availability
• · Maintenance and optimization of monitoring tools, dashboards and alerts
• · Documentation, reporting and regular status reports
• · Collaboration with 2nd/3rd Level Support and departments
• · Support with changes, releases and maintenance windows
• · Contribution to the continuous improvement of processes and systems
• · Compliance with security standards and guidelines
• · Participation in projects for automation and process optimization
Monitoring Observability System Administration
Kühne + Nagel AG & Co. KG,
IT SPECIALIST LOCAL SUPPORT
January 2019 - June 2025 (6 years and 5 months)
Hamburg, Germany
• · Ensuring smooth IT operations and IT security
• · Support of up to 10 locations in 2nd & 3rd Level Support
• · Planning, control and implementation of IT projects
• · Migrations (including Microsoft 365) and rollouts
• · Administration of Windows Server, Active Directory and networks
• · Implementation and support of Azure Cloud solutions
• · Coordination of external service providers and partners
• · Budget planning and consulting for departments
◦ · Setup of new locations (e.g. Moorburg, Wittenburg)
• · Network administration (LAN, WAN, VLAN)
• · Hardware and software management
• · Execution of updates and patch management Monitoring and troubleshooting
• · ITIL-based processes (Incident, Change, Problem Management)
• · Support with IT security measures and audits (KRITIS)
◦ · Support of Windows systems (client, server, AD)
• · Backup and recovery solutions
• · KPI responsibility in the IT sector
• · User support
Kühne + Nagel AG & Co. KG,
IT LOCAL ADMINISTRATOR
January 2018 - January 2019 (1 year)
Hamburg, Germany
• · Administration and support of local IT systems
• · Support for clients, servers and networks
• · Error analysis and troubleshooting