Freelancer profile translated to English.

Description

I support platforms in reviewing content, adhering to policies, and making digital spaces safer – with a trained eye for detail and a clear understanding of Trust & Safety. Whether video content, reported accounts, or user inquiries: I work solution-oriented, empathetically, and preferably in writing. Phone? Rather not – my strengths lie in precise communication via text. Are you looking for someone who not only knows the policies but also enforces them? Then you've come to the right place.

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Teleperformance/ Majorel Dortmund GmbH
Social Media Content Moderator
SOCIAL NETWORKS
August 2022 - September 2025 (3 years and 1 month)
Bochum, Germany
I have experience in moderating and evaluating video content on social media platforms within international Trust & Safety standards. My focus is on compliance with community guidelines, user protection, and ensuring a safe digital environment. I assess content for potential violations of platform policies, document decisions, and contribute to quality assurance and user satisfaction.

Skills:

Content Review & Policy Enforcement

Handling sensitive content

Platform policies & community standards

Quick decision-making under time pressure
Schnelle Auffassungsgabe Ordentlich Pünktlichkeit Zuverlässigkeit organisiert
TELUS International
Call Center Agent
TELECOMMUNICATIONS
January 2022 - August 2022 (7 months)
Bochum, Germany
I worked as a Customer Support Agent at Telus International – focusing on written and phone support for users of an online sales platform. My responsibilities included:

Assistance with account problems and technical questions

Review of reported seller accounts for policy violations

Evaluation of product listings against platform standards

Clarification of questions regarding item listings and account usage

Documentation and escalation of sensitive cases

Although the support was primarily by phone, my strength and interest clearly lie in written customer contact. I work solution-oriented, empathetically, and with a keen eye for policies and details – and I am specifically looking for projects where I can utilize these skills in writing.
Zuverlässigkeit Schnelle Auffassungsgabe Pünktlichkeit organisiert Einfühlungsvermögen