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Vanessa DupontVD

Vanessa Dupont

HR Consultant | RPS, QVCT & ORGANIZATIONAL

€890/day
Aix-en-Provence, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Vanessa

Is your organization going through a period of tension, reorganization, or growth that is difficult to absorb? I intervene in organizational transformation, prevention of psychosocial risks (RPS), and quality of life at work (QVCT) to restore clarity, stability, effectiveness, and capacity for action, sustainably.

What I bring concretely:

+20 years of experience in operational management, change management, and HR support · 6 consulting missions carried out in organizations of 30 to 200 people · public, associative, service, and industrial sectors.

Results achieved for my clients:

• User satisfaction score 0.5 → 3.8/5 in 18 months (turnaround of a public service in crisis)
• Stabilization of teams post-merger in less than 4 months
• Revenue +7.6% in 1 year in a restructuring context
• ISO 9001 certification obtained in 1 year, customer satisfaction rate 92.8%
• Successful reintegration of an employee experiencing burnout with lasting accommodations
• Great Place to Work 2021 label · MASE accreditation for 3 years

Certified AFNOR QVCT Evaluator Consultant (BNQ 9700-800 Standard) · Accredited RPS Trainer Consultant by France Santé Travail · Graduate in Organizational Development (HEC Montréal) · EFPP Certified Professional Coach · TOEIC 895/990.

My missions: Organizational Diagnosis and Audit · RPS Prevention · QVCT · Management Support · Process Structuring · Change Management · Post-Merger · ERP Migration · Reorganization · Interim Management · HR Crisis Management · Training: RPS/HRSA, Nonviolent Communication (NVC), Management.

Why contact me?

Because I combine a strategic, human, and deeply field-based approach. Each mission is custom-built: rigorous diagnosis, analysis of human dynamics, concrete and monitorable action plan, sustainable performance.

I work with local authorities, associations, and private companies, providing on-site services throughout France and French-speaking countries.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Aix-en-Provence (up to 50km), Marseille (up to 50km), Lyon (up to 50km), Montpellier (up to 50km), Paris (up to 50km)

Experience

  • ORENDA CO.
    COACH, CONSULTANT AND TRAINER
    CONSULTING AND AUDITS
    March 2025 - Today (1 year and 5 months)
    Salon-de-Provence, France
    - Consulting in Organizational Strategy and Management (Expertise in Sales Administration/Customer Relations)
    - Consulting in Psychosocial Risk (RPS) Prevention
    - Consulting in the deployment of Quality of Work Life (QVCT) initiatives: BNQ 9700-800 Standard "Healthy Enterprise"
    - Training: RPS/HRSA, Nonviolent Communication (NVC), Management and Sustainable Influence, Customer Relations
    - Individual and group coaching
    RPS Prevention Quality of Work Life (QWL) Change Management Post-merger Integration Business Strategy
  • ORENDA CO.
    LECTURER AT BUSINESS SCHOOL
    EDUCATION AND E-LEARNING
    September 2025 - Today (11 months)
    Salon-de-Provence, France
    Courses taught to Master I and II students in "Marketing and Customer Relationship Management" (RNCP 38938)
    Topic: Customer Relationship Management (Efficient handling of customer requests and disputes; Performance optimization)
    Training customer-relationship-management Higher Education Coaching Pedagogy
  • REPA (AMP Métropole)
    HEAD OF CUSTOMER RELATIONS DEPARTMENT
    PUBLIC SECTOR
    January 2023 - September 2024 (1 year and 8 months)
    Aix-en-Provence, France
    - Reorganization of department activities (4 branches/10 people)
    - Recruitment, Training, and Skill Development of agents
    - Review of processes and writing of procedures
    - GDPR Regulation
    - Optimization of productivity, service quality, and user satisfaction
    Google Rating: 0.5 to 3.8*/5 in 18 months
    Team Management Operational HR Management Process Optimization Operational Performance Customer Satisfaction

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Education

  • BTS Sales Force
    CNED
    2000
    Diplômée
  • AES Bachelor's Degree
    IUT Aix-Marseille
    2001
    Niveau

Certifications

  • QVCT Evaluator Consultant
    AFNOR
    2025
    Workplace Health BNQ 9700-800 Standard "Healthy Enterprise" Quality of Work Life (QWL)
  • RPS Trainer Consultant
    IAF international - accredited by France Santé Travail
    2025
    Psychosocial Risk Prevention Sexual Harassment Sexist Behavior

Skill set

Categories