About Vanessa
French
Native or bilingual
English
Fluent
Experience
- ORENDA CO.COACH, CONSULTANT AND TRAINERCONSULTING AND AUDITSMarch 2025 - Today (1 year and 5 months)Salon-de-Provence, France- Consulting in Organizational Strategy and Management (Expertise in Sales Administration/Customer Relations)- Consulting in Psychosocial Risk (RPS) Prevention- Consulting in the deployment of Quality of Work Life (QVCT) initiatives: BNQ 9700-800 Standard "Healthy Enterprise"- Training: RPS/HRSA, Nonviolent Communication (NVC), Management and Sustainable Influence, Customer Relations- Individual and group coaching
- ORENDA CO.LECTURER AT BUSINESS SCHOOLEDUCATION AND E-LEARNINGSeptember 2025 - Today (11 months)Salon-de-Provence, FranceCourses taught to Master I and II students in "Marketing and Customer Relationship Management" (RNCP 38938)Topic: Customer Relationship Management (Efficient handling of customer requests and disputes; Performance optimization)
- REPA (AMP Métropole)HEAD OF CUSTOMER RELATIONS DEPARTMENTPUBLIC SECTORJanuary 2023 - September 2024 (1 year and 8 months)Aix-en-Provence, France- Reorganization of department activities (4 branches/10 people)- Recruitment, Training, and Skill Development of agents- Review of processes and writing of procedures- GDPR Regulation- Optimization of productivity, service quality, and user satisfactionGoogle Rating: 0.5 to 3.8*/5 in 18 months
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Education
- BTS Sales ForceCNED2000Diplômée
- AES Bachelor's DegreeIUT Aix-Marseille2001Niveau
Certifications
- QVCT Evaluator ConsultantAFNOR2025
- RPS Trainer ConsultantIAF international - accredited by France Santé Travail2025