Freelancer profile translated to English.
Back to original languageAbout Valisoa
An opportunity seized early in my career taught me an essential value: autonomy. This experience shaped my professional path and allowed me to develop, over 9 years of experience in offshoring, versatile expertise in telecom technical support (ADSL/Fiber), customer relations, administrative management, planning, agenda management, and operational coordination.
Driven by a sense of service, continuous learning, and problem-solving, I fully commit to each task to ensure efficiency, quality of service, and customer satisfaction.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Jarvis-SupportVersatile Administrative AssistantAUTOMOBILEDecember 2025 - Today (6 months)Antananarivo, Madagascar• Handling incoming and outgoing calls related to appointment scheduling:interviews, repairs, diagnostics, automotive expertise, rentals, and insurance.• Assisting and supporting clients in processing their requests, complaints, and vehicle follow-ups.• Coordinating breakdown assistance and automotive support in Europe for individuals and professionals.• Preparing, sending, and tracking quotes and invoices.• Updating and managing client data via CRM.• Administrative management of client files and following up on missing documents.• Monitoring vehicles undergoing repair and proactive communication with clients.• Managing incoming/outgoing emails and processing administrative requests.• Filing, organizing, and archiving administrative files.Skills developed: Customer Relations • Administrative Management • CRM • After-Sales Service • Coordination • Complaint Management • Professional Communication • Organization • Automotive Assistance
- OWORKERSAdministrative AssistantE-COMMERCEApril 2025 - November 2025 (7 months)Antananarivo, Madagascar- Answering calls for: breakdowns, commercial offers, complaints, information requests.- Sending invoices.- Recovery reminders.- Ticket monitoring.- File filing.- CRM update.- Follow-up on requests for missing documents.- Management of incoming and outgoing emails.Sera sera InternationalCustomer AdvisorJanuary 2024 - August 2024 (8 months)- Answering calls for: course booking (direct, resale, and scheduled), driver complaints, customer complaints, information requests.- Processing emails for course orders, complaints, and partner entities.
- Sera sera IntenationnalCustomer AdvisorTRANSPORTATIONJanuary 2024 - August 2024 (7 months)Antananarivo, MadagascarCustomer Advisor- Answering calls for: course booking (direct, resale, and scheduled), driver complaints, customer complaints, information requests.- Processing emails for course orders, complaints, and partner entities.
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Education
- Cntmad Madagascar
Skill set
Categories
- Other