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Valisoa Mendrika R.VM

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Freelancer profile translated to English.
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About Valisoa Mendrika

Need a reliable, organized, and proactive assistant to manage your daily activities or your Airbnb rentals? I am here to relieve you and save you time.

👉 As a versatile virtual assistant, I can help you with:

Managing your emails, schedules, customer databases

Performing data entry, organization, administrative follow-up tasks

Conducting research, monitoring, customer support

👉 As an Airbnb specialized assistant, I take charge of:

Communication with travelers (responses, instructions, useful information)

Coordination with cleaning and maintenance teams

Optimization of listings (photos, descriptions, dynamic pricing)

Monitoring reservations, check-ins/check-outs, and payments (CozyUp, Stripe, etc.)

👉 And as a community manager, I help you to:

Create engaging content (videos, visuals, posts) tailored to your audience

Manage your social networks (Instagram, Facebook, TikTok, Pinterest…)

Plan, publish, and analyze performance to refine the strategy

Interact with your community to strengthen your brand image

🎯 My strength: great autonomy, a creative eye, fluid communication, and deliverables that are always clear and organized.
💼 Some examples of missions: concierge management on Airbnb, creation of viral video scripts, customer support for e-commerce stores, animation of Instagram accounts in real estate and wellness.

Let's discuss your needs! Together, we will do more, and better.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Wipo
    Virtual Assistant
    TRAVEL AND TOURISM
    January 2023 - March 2025 (2 years and 2 months)
    🧾 Professional experience to add on Malt
    Customer Assistant – Airbnb Concierge & rental platforms
    📍 Freelance – Smily / Superhost
    📆 January 2023 – Today
    Missions:

    Customer relationship management 7 days a week (Airbnb, Booking, Pulse)

    Responding to messages and managing special requests (early check-in, late check-out, specific requests)

    Coordination of cleaning and maintenance interventions via Smily

    Monitoring customer reviews, managing disputes and continuously improving the traveler experience

    Daily use of Pulse, Superhost and Smily tools

    Virtual assistant – Administrative and organizational support
    📍 Freelance – Telecommuting
    📆 Since 2023
    Missions:

    Customer data and document management via Google Workspace

    Writing professional emails, making appointments, updating customer files

    Project monitoring, formatting tables and preparing reports

    Competitive intelligence, targeted research and synthetic reporting

    Organizing and sharing files for remote teamwork
  • Veliona
    Community Manager – Social networks & creation of
    SOCIAL NETWORKS
    January 2022 - February 2025 (3 years and 1 month)
    Community Manager – Content creation & social network animation
    📍 Freelance – Telecommuting
    📆 Since 2022

    Missions carried out:

    🎨 Multi-format content creation
    Design of attractive and professional visuals for Instagram, Facebook, TikTok and YouTube

    Writing engaging texts: captions, hooks, hashtags, video scripts

    Creation of short and long videos for social networks, optimized according to trends (reels, shorts, lives, etc.)

    🗓️ Planning and distribution
    Use of Buffer and Hootsuite tools to schedule publications (feed & stories)

    Monitoring the editorial calendar, coordination with the brand's highlights

    Monitoring the best publication times to maximize reach

    💬 Community animation
    Responding to comments, private messages and mentions

    Organization of surveys, contests, lives and Q&A to strengthen engagement

    Monitoring the brand tone in each interaction

    🛠️ Tools mastered
    Canva: graphic creation of professional visuals

    CapCut & Lumen5: dynamic video editing, adding texts, transitions and music

    ElevenLabs: generation of realistic voice-overs for explanatory or narrated videos

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Education

  • Bachelor's degree in Communication and
    2021
    Licence en Communication et
  • Marketing
    ISCAM University,
    2022
    Marketing

Certifications

  • Community Manager – Fundamentals of digital marketing
    Google Digital Workshops
    2020
  • Becoming a Virtual Assistant – The basics of the profession
    Déléguer et Réussir (online training)
    2019
    schedule management, client communication, collaborative tools (Trello, Notion, Google Workspace), remote customer service. HR tools (Lucca, PayFit…), accounting tools (Quickbooks, Pennylane…) Organization of internal events (meetings, seminars, team buildings) Project management tools: Trello, Asana, Notion Proficiency in Google Suite (Docs, Sheets, Drive) and/or Microsoft Office Organization and administrative management creation of effective ads, message automation, reservation and dispute management, customer satisfaction. Internal and external communication CRM and ERP (HubSpot, Salesforce, Zoho… depending on your experience) Physical and telephone reception

Skill set

Categories