Description

I support organizations in navigating complex transformation by applying structured Organizational Change Management practices. My work combines strategic advisory with hands-on implementation, leveraging proven frameworks such as the Kotter’s 8-Step Change Model developed by John P. Kotter and the ADKAR Model from Prosci.

I partner with leadership teams to align people, processes, and technology during digital transformation, system implementations, and organizational restructuring. My focus is on building change-ready cultures, driving stakeholder engagement, and ensuring sustainable adoption that delivers measurable business outcomes.

With over 15 years of experience in technology and transformation programs, I bring a pragmatic approach that bridges strategy and execution to help organizations successfully implement change at scale.

Languages

German
Native or bilingual
Italian
Fluent
English
Native or bilingual
Bulgarian
Native or bilingual

Workplace preferences

Can work on-site

Sofia (up to 50km)

Sutherland Global services
Senior Manager – Global Service Delivery & Training Programs
DIGITAL AND IT
April 2015 - May 2020 (5 years and 1 month)
Sofia, Bulgaria
Directed global training and enablement programs supporting technology implementations and operationalprocesschangesforenterpriseclients. Designed scalable learning frameworks that improved workforce readiness, adoption of new systems,andoperationalperformance. Partnered with business leaders to align training, change communication, and performance metrics duringtransformationinitiatives.
Change and Transformation Management Controlling and Performance Management Systems Digital Transformation Customer Relationship Management (CRM)
Telefonica
Management of Change Lead
TELECOMMUNICATIONS
January 2020 - January 2025 (5 years)
London, United Kingdom
• Directed multi-market data and analytics transformation programs, coordinating cloud, BI, and Al-enabled solutions across enterprise clients
• Owned portfolio-level delivery governance, risk management, and financial alignment for complex data-driven initiatives
• Drove Agile execution across cross-functional teams, improving delivery predictability and time-to-market for analytics and Al platforms
Microsoft Power BI Business Intelligence (BI) Strategy
Forsta
Senior Product Program Manager Enterprise CX & Data Platforms
RESEARCH
January 2025 - March 2026 (1 year and 2 months)
Sofia, Bulgaria
Lead enterprise transformation initiatives supporting CX and data platforms, ensuring stakeholder alignment, delivery governance, and adoption across global client organizations. Develop communication and engagement strategies that prepare business teams for new technology platforms and operational processes. Partner with executive stakeholders and delivery teams to monitor post-implementation adoption, program readiness, and measurable business outcomes.
Change and Transformation Management IT Project Management IT Strategy Digital Transformation