Freelancer profile translated to English.

Description

My name is Valérie, an expert in customer relations with the main task of managing emails.

I am autonomous, organized, and quality is important.

I also specialize in handling disputes on Paypal or Stripe.

Creating boards, training documents, or planning.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

Superprof
Team Leader
EDUCATION AND E-LEARNING
March 2021 - Today (5 years and 3 months)
La Rochelle, France
Responsible for organizing and managing the schedule. Creation of monthly activity tracking reports for all countries and monthly distribution to teams. Recruitment, training, and onboarding of new employees. Management of member messages on Social Networks (Facebook, Instagram, and Twitter). Management of customer emails on Helpscout software. Creation of dashboards for monitoring service activity (monthly activity, chat activity, refund tracking). Management of member disputes on Paypal and Stripe. Creation of various processes (dispute handling, refunds, new employee training guide). Creation of a company book. Responsible for fraud monitoring and handling specific cases.
Mail Management Intercom Notion Stripe
Superprof
Customer Happiness Manager
May 2020 - March 2021 (10 months)
Incoming email management. Social media reputation management. Incoming call management. Website moderation management. Creation of activity tracking dashboards.
INSPE de l'Académie de Paris Université Paris Sorbonne
Human Resources Manager
April 2019 - March 2020 (11 months)
Management of BIATSS personnel: sick leave, BIATSS staff training, recruitment, management of applications for promotions... Preparation of work for ESPE and university bodies.

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Valerie P.

Mail Manager, Disputes / Customer Service