Freelancer profile translated to English.

Description

I support you in the success of your transformation projects by securing user adoption of changes.

Specialized consultant in change management and transformation communication, I work on projects involving changes to tools, organizations, or processes.

I support companies and consulting firms on:

- Deployment of digital solutions and business tools

- Organizational transformation projects

- Initiatives requiring strong employee buy-in

My interventions cover:

- Defining change management strategies

- Implementing internal communication plans

- Designing support systems (materials, kits, training)

- Creating educational content (guides, videos, user aids)

- Facilitating adoption initiatives

I support project teams to secure the appropriation of new practices and ensure the operational effectiveness of transformations.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Poitiers (up to 50km), Paris (up to 50km), Cannes (up to 50km)

Activ'way
Co-Founder - Strategic Transformation & Lasting Buy-in
May 2011 - Today (15 years and 1 month)
Activ'Way supports organizations in their complex transformations by securing team buy-in.

Interventions on:
• ERP / CRM / IT System Deployments
• Mergers & Reorganizations
• Sensitive Regulatory Projects
• Service Quality Programs
• Digitalization & New Ways of Working

Clients: BNP Paribas, Ricoh, Amadeus (SAP Award 2017), Bouygues, Michelin, Renault, Vinci Immobilier ...

Approach: Strategic, structured, tailor-made, results-oriented.
Change Management Digital Transformation Internal Communication Tool Deployment Tool Adoption
BESTFORMATION
Co-founder - President
January 1998 - March 2011 (13 years and 2 months)
Co-founder and CEO of one of the first French companies to launch an e-learning offering in 1999.

Development of a platform and custom content. Fundraising from investors. Deployment of full e-learning or hybrid programs for major international groups.

Strategic consulting in training digitalization and change management.

Clients: Peugeot Citroën, GAN, Casino, Manpower, HP, Xerox, Michelin, Areva, BNP Cardif, L'Oréal, Airbus ...
Digital Transformation Change Management Training Digitalization Strategic Consulting Program Deployment
Agences conseil (MSR, European Career Consulting Group, Groupe Courtaud ... )
Consultant - Service Quality & Customer Relations
January 1991 - January 1998 (7 years)
Implementation of Service Quality programs and formalization of customer relations processes (front and back office).

Support for ISO 9001 certification. Creation of quality dashboards and satisfaction surveys. ROI analysis and identification of improvement levers.

Clients: Euromaster, FNAC, Galeries Lafayette, BHV, Royal Canin, Europ Assistance ...
Process Improvement Customer Experience Performance Management Service Quality Customer Satisfaction Analysis