Freelancer profile translated to English.

Description

I started my career as a developer in an IT services company.

Initially specializing in the media sector, I contributed to the development of the internet in France in the fields of advertising and audience measurement.

In 2001, the new digital subsidiary of a CAC40 company recruited me to ensure the digital performance of its new products.

For nearly 17 years, I leveraged my project management skills to implement a Quality approach, reform the use of Agile methods, design Customer Experience, develop new activities and products, and participate in the deployment of the strategy and cultural evolution of this entity.

In 2018, with my experience, I decided to leave my position as Quality & Progress Director to create my own consulting firm.

My objective:

To support companies that wish to transform or simply improve their performance.

My specialty:

To leverage the collective intelligence of employees to find viable and sustainable solutions while developing their involvement and buy-in.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 30km), Andrésy (up to 30km)

Michelin Travel Partner (ViaMichelin, Guide Michelin...)
Quality and Progress Director
E-COMMERCE
June 2001 - January 2018 (16 years and 7 months)
Boulogne-Billancourt, France
Member of the Executive Committee, the global network of Quality Directors, and the Customer Experience network of the Michelin group
Direct and functional management of 15 to 25 people

Company Transformation:
Co-development and support for strategy evolution (new business models with acquisitions and managerial transformation)
Alignment of strategy and methods following a merger
Implementation of a "Customer-Centric" culture and a Customer Experience service
Global revision and extension of Agile methods beyond digital products
Management of 2 strategic programs (new digital offerings in anticipation of the merger)
Crisis management (pre-sold product not available by the committed date) and business closure (GPS)
Implementation of project management and monitoring
Establishment of an ISO 9001 quality approach

Company Efficiency:
Optimization of deadlines and responsiveness (physical proximity of teams, reduction of intermediaries, decision-making processes...)
Cost reduction (budget control, time spent, job transfers...)
Reduction of non-value-added activities (understanding customer needs, prioritization...)
Staff motivation and buy-in (empowerment, collaborative processes...)
Project Management Agile Methods Quality Approach Customer Experience Management Company Strategy Continuous Improvement Communication Change Management Digital Psychosocial Risks Crisis Management Risk Management Lean Six Sigma Kaizen PMO Supply Chain Manufacturing (publishing)
MEDIAMETRIE
Technical Manager for Internet Audience
PRESS AND MEDIA
November 1999 - March 2001 (1 year and 4 months)
Levallois-Perret, France
Responsible for measuring, collecting, and communicating French web audience data.
Technical team management
Customer support
Pre-sales
Pre-sales Studies Log Analysis Network Web Audience Online Surveys
IP FRANCE
Project Manager
PRESS AND MEDIA
November 1994 - October 1999 (5 years)
Paris, France
IT Project Manager
- Sales Administration (financial statements...)
- Code optimization
- Digital (intranet, digitization, storage (jukebox) and transfer of advertising screens)
Co-creation of IP Interactive (one of the first French web advertising agencies)
Powerbuilder Internet Pre-sales Business Object Project Management