Freelancer profile translated to English.
Back to original languageAbout Valérie
Ensure your service reliability and gain peace of mind!
Are your users experiencing incidents? Do your teams spend too much time managing support?
I can help you structure, streamline, and professionalize your application support, with a simple goal: reduce incidents, improve customer satisfaction, and save you time.
What I bring you concretely:
1. Fast and efficient handling:
Prioritization of requests and reduction of processing times
2. Clear and reassuring communication:
Your clients are informed at every step → less frustration, more confidence
3. Reliable and sustainable solutions:
Root cause analysis to prevent recurring incidents
4. Proactive approach:
Identification of recurring anomalies and reporting to technical teams
5. Support structuring:
Documentation, processes, and ticket tracking for smoother support
6. Data-driven management:
Implementation of KPIs to monitor and improve support performance
7. User support:
Training and creation of support materials to reduce inquiries
Result: more efficient support, fewer incidents, and satisfied users.
Who am I?
Valérie LASSON, freelance application support specialist with 3 years of experience in a WMS environment.
I assist companies with:
- Application incident management
- Data analysis and KPI implementation (Excel, SQL, Power BI)
- Task automation (Power Automate)
Recognized for my service-oriented approach and rigor, I quickly integrate into your teams to provide reliable and autonomous support.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- CTLOG InternationalLogistics Operations ManagerSeptember 2021 - January 2023 (1 year and 4 months)-> Coordination and organization of loading: organization, on-site supervision-> Management: team scheduling, process adherence, anticipation of human resource needs, team skill development-> Customer satisfaction: responsiveness to requests, performance analysis, reporting, daily + weekly meetings-> Activity and performance monitoring for continuous improvement: creation of tracking files, KPI analysis, identification of blocking points, corrective actions, process optimization
- WitronWMS Support SpecialistJanuary 2023 - Today (3 years and 7 months)-> L2 Support assistance: ticketing, incident management, database, customer relations management, collaboration with developers (reporting anomalies, etc.)-> Activity monitoring: performance analysis, KPIs, Power BI reporting-> On-site customer support: go-live coaching, audits
- EnedisBusiness SupportSeptember 2020 - March 2021 (6 months)-> Support for management control: building reports and automated tools on Excel, easy user experience: transformation of raw data and formatting, synthesis of results, creation of charts, creation of operating procedures-> Procurement support: creation of orders on SAP, supplier relations management
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Education
- MASTER 2 AUDIT AND MANAGEMENT CONTROLECE - INSEEC LYON2020MASTER 2 AUDIT ET CONTÔLE DE GESTION
- BACHELOR IN BUSINESSECE - INSEEC LYON2019BACHELOR IN BUSINESS