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Valérie GombertVG

Valérie Gombert

Senior IT Operational Transformation Consultant

€850/day
Paris, FR
8-15 years
Process Optimization
Change Management
Operational Excellence
ITIL / ITSM
Team Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Valérie

After 15 years managing IT operations in hyper-growth and high-pressure environments (Doctolib, Ministry of the Interior), my conclusion is clear: **technology is not enough; it's people who determine the performance of your projects**. I will help you land your transformations by **aligning your strategic ambitions with the operational reality of your employees**.

My added value**: the pragmatic maturity of a former Head of IT. My approach radically breaks from the top-down models of traditional consulting. My method relies exclusively on **co-constructionwith your teams. By making themactors of change**, we guarantee the **adoptionof new practices and thesustainabilityof your organization.

I work as a Senior Consultant on the following missions:

  • Operational Excellence & ITSM: Organizational audits, mapping, and redesign of your IT operational processes (using ITIL frameworks). The deliverable: a structured IT Operations service where workflow coherence maximizes productivity.
  • Change Management: Design of operational transformation roadmaps, facilitation of collective intelligence workshops, and coaching of middle managers to overcome human obstacles.
  • Securing & MCO (Maintenance in Operational Condition): Management of the transition from "project" mode to "run" mode. The deliverable: clear action plans to ensure the maintenance in operational condition (MCO) and the long-term reliability of your systems.
Defense and Military
Digital Business Models
Digital and IT Services
Public Sector
Air Transportation and Tourism

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km), Lille (up to 50km), Amiens (up to 50km)

Experience

  • ALTAVIA
    Head of Digital Workplace and Infrastructure
    LOGISTICS AND SUPPLY CHAIN
    January 2024 - Today (2 years and 7 months)
    Saint-Ouen, France
    Transformation Management
    Definition and execution of the Digital Workplace strategy for 3000 employees. Change management to adopt new practices, and transition from heterogeneous local management to a centralized, secure, and streamlined organization.
    Management and Organization
    Structuring support processes for international subsidiaries.
    Supporting teams in tool rationalization and practice harmonization.
    Risk and Budget Management
    Securing critical infrastructures and budget management.
    Change Management Process Optimization ITIL / ITSM
  • DOCTOLIB
    Head of Digital IT Operations
    TECH
    January 2020 - January 2024 (4 years)
    Levallois-Perret, France
    International Team Management
    Structuring and managing the IT Ops team across 3 countries (FR, IT, DE).
    Creating a common team culture. Harmonization of technical and managerial practices.
    Talent Development
    Mentoring employees. Supporting the assumption of responsibility and the development of autonomy, both during and outside of crisis periods (COVID).
    Organizational Structuring
    Industrializing processes (SLO, major incident management) to support the company's scaling.
    Process Optimization Operational Excellence Team Management ITIL / ITSM
  • MINISTÈRE DE L'INTÉRIEUR
    Head of IT Operations
    DEFENSE AND MILITARY
    January 2008 - January 2020 (12 years)
    Paris, France
    Transition Management
    Complete reorganization of an operational department with the objective of evolving agents from an executor role to an active participant role.
    Quality Management
    Maintaining operational excellence in a context of limited resources.
    Complex Project Management
    Leading a strategic inter-ministerial project transforming state communication methods (7 ministries, Presidency, Prime Minister, Council of State). Unified Communications Project Manager.
    Cross-functional Coordination
    Facilitating strategic steering committees with high-level stakeholders, managing service providers.
    Change Management for Adoption of New Practices
    Operational Management in a Sensitive Site(Roissy CDG and Le Bourget Airports)
    Operational Excellence Change Management ITIL / ITSM

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Education

  • ITIL 4 Managing Professional Certification
    2023
    Certification ITIL 4 Managing Professional
  • Higher National Diploma in Computer Management
    2006
    BTS Informatique de Gestion
Check out Valérie's education

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