Freelancer profile translated to English.

Description

Versatile professional with over fifteen years of experience in various sectors, allowing me to develop solid expertise and a great adaptability. My career in several companies has enabled me to acquire technical and interpersonal skills that are now my strengths: autonomy, rigor, ambition, and a resolutely positive mindset.

Throughout my career, I have successfully taken on the challenges entrusted to me with commitment, providing concrete solutions, effective organization, and constant involvement. Working in a team while being able to take initiative independently is among my most appreciated qualities.

I am currently seeking a new professional challenge where I can leverage my experience, while continuing to learn and actively contribute to the objectives of an ambitious organization.

I am available for an interview to discuss in more detail what I can bring to your organization. Yes, I believe I can bring real added value to your company.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

NTT DATA Deutschland GmbH
Contract Manager - Partner
DIGITAL AND IT
October 2021 - September 2022 (11 months)
Rungis, France
Cisco Reinsurance Management

Cisco Reinsurance Management – Key Responsibilities

Development and Management of Quotes

Creation and issuance of complex quotes including equipment, services, and availability terms, for:
new business opportunities,
maintenance contract renewals (SmartNet, etc.).
Ensures strict adherence to the reinsurance strategy defined for each geographical area covered.
Close collaboration with sales and technical teams to ensure the relevance of offers based on customer needs and Cisco standards.

Management of Reinsurance Strategy

Continuous analysis of service coverage needs and incident trends to adapt the reinsurance strategy to field realities.
Implementation of periodic reviews of the existing strategy, in coordination with internal stakeholders and contractual requirements.
Recommendations for strategic adjustments in case of technological, commercial, or geopolitical changes in the relevant territories.

Processing Support Requests – Operational Coordination

Response to technical support requests
Liaison between technical support teams (Cisco engineers) and reinsurance contract managers.
Rapid and precise processing of requests for verification or modification of ongoing contracts (active services, service levels, geographical coverage, etc.),
clarification of contractual clauses related to reinsurance.

Activation and Monitoring of Services

Immediate and compliant activation of services necessary for incident resolution, in accordance with contractual conditions.
Monitoring of the proper execution of service commitments (SLAs), and proactive management of any deviations or coverage limitations.
Administrative Management Quotes and Billing Reinsurance Activation
Banque Alimentaire du Bénin
Executive Director
CIVIC AND SOCIAL ORGANIZATIONS
March 2023 - December 2025 (2 years and 9 months)
Cotonou, Benin
Maintain strategic relationships with partners.

• Operational responsibility.

• Institutional communication.

• Organization of regular meetings with board members to plan and monitor activities.

• Organization of specific events or projects related to the association's objectives.

• Management of relationships with donors, sponsors, and financial partners.

• Creation of action plans to achieve the association's objectives.

• Coordination of fundraising and partnership development efforts to ensure the financial sustainability of the association.

• Effective management of human, material, and financial resources to ensure the smooth operation of the association.

• Supervision of volunteers' work, ensuring their motivation and satisfaction within the team.
TotalEnergies TOTSA
Key Account Billing Manager
ENERGY AND UTILITIES
April 2018 - October 2018 (6 months)
Paris, France
1. Study and Processing of Consumption Data

Collect and process data from meters (manual readings, remote readings, estimates).
Verify the consistency and reliability of information (periods, volumes, anomalies).
Detect, correct, or report data entry, reading, or transmission errors.

2. Invoice Preparation

Apply the pricing grid considering contracts, regulated or free tariffs, and applicable taxes (TICGN, VAT, etc.).
Generate invoices through the information system.
Ensure compliance with billing deadlines.

3. Invoice Control and Validation

Perform quality checks (comparison with history, variance analysis).
Manage adjustments (overpayments, under-billing).
Respond to internal and external audits related to billing.

4. Customer Claim Follow-up and Management

Analyze invoice-related claims (amounts, consumption, errors).
Provide technical and reasoned responses.
Collaborate with the customer service department to correct errors and propose appropriate solutions.

5. Updating Tariffs and Contracts

Integrate regulatory and contractual changes into billing systems.
Participate in data migrations during system or offer changes.

6. Reporting and Analysis

Produce regular reports (monthly, quarterly) on billed volumes, detected anomalies, and processing times.
Identify areas for improvement to optimize the quality and efficiency of the billing process.

7. Interdepartmental Collaboration

Work in coordination with:
technical teams (metering, networks),
customer service,
debt collection department,
IT teams (system anomaly management).
Sales Administration Data Processing Billing Contract Management SAP