Freelancer profile translated to English.

Description

Client and administrative management for SMEs / e-commerce:

I transform your customer interactions and administrative tasks into a fluid and efficient service. Available and attentive, I collaborate with you to improve customer experience and secure your organization. Looking forward to it.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

IMA SUSHIS ROYAN,
Accounting Secretary + Webmaster
RESTAURANTS AND FOOD SERVICE
May 2022 - Today (4 years and 1 month)
Royan, France
📞 Customer Support: Management of incoming emails, E-commerce after-sales service, Dispute and complaint management, Customer loyalty.

📂 Administrative Secretarial: Staff calendar management, Catering quotes and invoices processing, Document filing and organization, Supplier and purchasing follow-up.

📊 Accounting Secretarial: Invoice issuance and follow-up, Catering service customer reminders, Bank reconciliations, accounting entries, VAT declaration, Preparation of elements for the accountant.
Amidhina Marketing Digital,
President of Digital Marketing Agency
E-COMMERCE
December 2019 - March 2022 (2 years and 3 months)
Spain
🛍️ E-commerce site creation & management: Complete creation of e-commerce sites (structure, product pages, purchase funnel), Payment method setup, Delivery method configuration, Product uploads (optimized product sheets), Inventory management, Customer journey testing (UX).

💬 Multichannel customer support: Online chat management, Customer email responses, Ticket management via ticketing tool (Zendesk), Pre and post-order request processing, Response time tracking, Customer review management.

🚚 Delivery issue management: Parcel tracking with carriers, Delivery delay processing, Lost/damaged parcel management, Proactive customer communication, Implementation of commercial solutions (refund, product reshipment), Coordination with logistics providers.
Diverses société d'Intérim,
Accountant
September 2013 - September 2019 (6 years)
Bordeaux, France
Accountant on temporary contract – Companies & accounting firms:
During my temporary assignments, I assisted various companies and accounting firms in their daily accounting management. I handled accounting entries, bank reconciliations, customer and supplier invoice tracking, reminder management, and preparation of elements for financial statements.
These experiences allowed me to develop a great capacity for adaptation, rigor, and deadline adherence, while quickly integrating into diverse environments.