Freelancer profile translated to English.

Description

Do you want to optimize your customer relationship, improve your sales practices, train your teams, you are in the right place!

With 35 years of experience in customer relations and marketing, including 10 years in a large industrial group and 25 years as a creator and manager of customer services, I will support you if you wish to:

Develop your sales
Move from selling products to selling services
Change positioning
Integrate CSR issues into your development
Optimize your company's sales practices
Integrate digital into your commercial development
Invest to improve your customer relationship (purchasing tools, applications, ..)

After having supported more than 300 clients in various sectors (B2B and B2C) such as: industry, agri-food, health products, Telecoms and IT, multi-technical building, public services, social housing, E-commerce, ... I offer you pragmatic help, from one leader to another!

With some references: Engie Solutions, Air Liquide Santé Group, Otis, Chamber of Trades, numerous startups, VSEs and SMEs in Paris and Toulouse,...

I would be delighted to have an initial exchange!

I offer a specific support package for new creators, buyers of businesses.

Languages

French
Native or bilingual
English
Conversational
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

C-Len.com
Founder, Expert Consultant and Trainer
DIGITAL AND IT
September 2017 - Today (8 years and 11 months)
Toulouse, France
C-len.com: Customer Relationship Expertise
Some audits and support provided:
✔️ Startup in the building finishing trades - Scope: customer relations - customer service and after-sales service
Implementation following audit: Marketing support and sales action plan, training.
✔️ National group specializing in energy efficiency - Scope: 3 trades (climate engineering, commercial and industrial refrigeration, fire safety) - 25 agencies, 75 people interviewed.
Implementation following audit: responsibility for the project to create a customer relations center (internal/external) for the 125 agencies – 10 people + trade steering committee
✔️ Social landlord - Scope: all agencies.
Implementation following audit: assistance in creating the internal call center – Training for all employees joining the CRC.
✔️ Startup in the toy industry – Scope: customer services and after-sales service - Hypergrowth context.
Some examples of tailor-made training:
✔️ Customer relations training for technicians (maintenance, building finishing trades, repair...)
✔️ Sales training for managers: overcome your sales barriers

To learn more: www.c-len.com
Business Strategy Customer Relations Training Marketing Positioning Strategy Business Creation Customer Service Business development Sales Strategy Business Development Sales
Ad-Viséo
Co-founder and Manager
DIGITAL AND IT
September 2012 - August 2017 (5 years)
Toulouse, France
Customer relations center specializing in business development.
Appointment setting in B2B for industrial, telecom, IT companies,
Outsourced customer service (e-commerce, startups, ..)
Business Creation Team Management Business Strategy Marketing Strategy Customer Service Business development
Contactel
General Manager
DIGITAL AND IT
September 2006 - August 2011 (5 years)
Toulouse, France
Customer relations center specializing in 24/7 telephone reception for technical and medical emergencies.
Responsible for direct business development
45 employees - 350 clients
Business Strategy Team Management Customer Service Business development management