Freelancer profile translated to English.

Description

Passionate about graphic arts, I thrive through visual creation in various forms. I practice illustration, sculpture, and photography, disciplines that nourish my creativity and artistic sense.

My complete portfolio at: sites.google.com/view/valerianmagnan

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

Vistalid
Technical Customer Service Manager
January 2023 - January 2025 (2 years)
• · Management of a team of 10 people: Recruitment, training, and leadership of a technical support team.
• · Level 1 and 2 technical support: Bug resolution, tool onboarding assistance, incident management.
• · Performance monitoring: Satisfaction rate, response times, quality, productivity.
• · Internal project management: Implementation of tracking and planning tools.
• · Management of sensitive client files: Conflict resolution, special claim processing. SEO positioning management and monitoring.
• · Premium client support: Managing expectations and fostering loyalty.
Web Integration Team Management Web Project Management Personalized Support Technical Support
Vistalid
Webdesigner & Integrator Manager
January 2020 - January 2023 (3 years)
• · Management of a team of 8 people: Recruitment, training, and team monitoring, schedule organization, quality control of deliverables.
◦ · Design of showcase websites: UX/UI.
◦ · Design of visual identities.
◦ · Client support: Advising clients on the ergonomics and use of their site.
• · Creation of internal communication materials.
Vistalid
Webdesigner & Integrator
January 2019 - January 2020 (1 year)
• · Design of showcase websites.
◦ · Design of visual identities and graphic standards.
◦ · Client follow-up.
• · Website deployment and domain name management.
• · Creation of web templates.