About Valentin
French
Native or bilingual
English
Fluent
Experience
- VoskerMarketing Specialist - MarketplacesTECHDecember 2024 - Today (1 year and 8 months)Montréal, Canada• Managed Amazon and Walmart Seller Central accounts for VOSKER (CAN & USA)• Launched and optimized new products (SEO, content, visuals, A+ Content, Brand Store).• Coordinated with design, product, branding, and ads teams to ensure a cohesive strategy (organic + paid).• Planned promotional campaigns (Prime Day, Black Friday, etc.) and managed stock levels.• Monitored account health, performance (KPIs, reports), and continuously improved customer experience.• Conducted competitive intelligence, managed unauthorized resellers, ensured product compliance, and regulatory monitoring.
- DynataBilingual Customer Experience RepresentativeNovember 2023 - November 2024 (1 year)Toronto, ON, Canada• Resolved over 60 tickets/day via CRM, with an average customer satisfaction (CSAT) rate of 92%.• Managed urgent incidents with an average response time of < 2 hours.• Achieved 100% of monthly KPIs for 6 consecutive months.• Detected fraud through targeted checks (10+ cases/month) and continuously improved procedures.• Provided administrative support to teams (reporting, quality monitoring).• Optimized 20+ email templates and translated FR/EN to improve clarity and consistency of communications.• Supported team leads/managers with administrative tasks as needed.• Improved email templates for members and handled translation work.
- Groupe SEBJunior Brand ManagerSeptember 2022 - September 2023 (1 year)69130 Écully, France• Managed daily operations for Krups and Rowenta brands• Deployed the new Rowenta brand identity across all digital channels (DTC, social media, CRM, etc.) for the 5 largest countries (France, Italy, Germany, Spain, and USA)• Analyzed brand positioning based on consumer studies (panels, brand barometer)• Managed the global change of Rowenta's brand music in 32 countries.• Developed editorial and creative content for Krups, including coffee-related articles.• Created new Amazon banners for Krups in collaboration with the e-catman team and Publicis, aiming to increase sales and strengthen brand identity.• Responsible for the implementation and analysis of results from an A/B test for a module highlighting reparability.• Developed brand image monitoring dashboards for Rowenta and its competitors, highlighting key competitive intelligence indicators.
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Education
- Climber Program Digital Marketing Fundamentals Certificate of AchievementMountainClimber Program Certificat de réussite aux fondamentaux du marketing numérique
- Master in Strategic and Operational MarketingIAE DIJON2023Master Marketing Stratégique et Opérationnel