Freelancer profile translated to English.
Back to original languageAbout Valentin
English ↔ French translator and bilingual customer support specialist, I assist companies, institutions, and individuals with their international communication needs.
With several years of experience in user relations (CAF, URSSAF, Pôle Emploi), I combine rigor, empathy, and attention to detail to deliver accurate translations, localize your content, and ensure quality customer support.
✅ Translation, proofreading, and localization (FR/EN)
✅ Linguistic QA and cultural adaptation
✅ Bilingual customer support (email, chat, ticketing)
✅ Micro-entrepreneur in France, 100% remote work
Always motivated to collaborate on useful, human, and effective projects 🚀
English
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- HelplineService Desk AgentDIGITAL AND ITApril 2024 - January 2025 (9 months)Marcq-en-Barœul, FranceRemote diagnostics, ticket creation, procedure monitoring, backlog processing, ticket monitoring, level 1 resolution, transfer to level 2 and 3 teams. Software Environments: Openbravo, ServiceNow, Meti Store, I-Wel.
- URSSAF NPDCService Offer AdvisorDecember 2022 - June 2023 (6 months)Lille, FranceInbound calls: CESU/Pajemploi Offer. Identification of the contributor/employee, identification of the problem, information retrieval, first-level response (contribution deductions, Pajemploi social rights, employment of a person at home, disputes), remote digital support on the CESU/Pajemploi sites, redirection to other organizations, call tracing.
- Ville d'Armentières ArmentièresDigital Advisor France ServicesSeptember 2021 - November 2022 (1 year and 2 months)Creation of the city's Digital Advisor service. Individual support + organization of collective training sessions in the digital field. Introduction to digital technology, improvement, cybersecurity awareness, assistance with administrative procedures, user empowerment. Redirection to organizations adapted to the user's situation. Appointments at the Town Hall / In social centers / at home
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Education
- BTS Management Assistant SME-SMILycée Notre-Dame d'Annay Lille2016BTS Assistant de Gestion PME-PMI
- Baccalaureate in LiteratureLycée Sainte-Odile Lambersart2012Baccalauréat Littéraire
Certifications
- TOEICLil'Langues France, Metropolitan2023
Skill set
Categories
- Other