Freelancer profile translated to English.
Back to original languageAbout Valentin
▷ Do you want to better understand or explore new markets (Trends, Positioning Studies & Benchmarking, Market Sizing, Competitive and Sectoral Intelligence, etc.)?
▷ Do you want to conduct an internal diagnosis of your company (CSR, Communication, Products, Digital Marketing & E-Commerce Strategy)?
I master a wide portfolio of complementary tools and concepts to support you in understanding your environment (PESTEL/ Porter Diamond & Porter's 5 Forces / Red&Blue Ocean Strategy/ Resource Based View / Core Competencies / Bowman's Strategy Clock / Ansoff's Matrix / BCG Matrix etc…)
Strong expertise in the financial sector (Fintech, Banking & Insurance), mobility, and e-commerce, as well as in customer and employee voice issues (Net Promoter Score, Customer Effort Score, etc.).
The deliverable can be in French or English.
▷ Contact me to discuss your challenges and understand how I can bring you value!
I work in partnership with other trusted consultants with complementary skills for certain projects.
Full-time permanent employee, I work part-time during my evenings & weekends
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Banque XProject Manager, Customer and Employee VoiceBANKING AND INSURANCENovember 2021 - August 2022 (9 months)• Implementation of a governance system to centralize customer and employee voice survey requests as part of the 2025 strategic plan.• Identification and mapping of existing customer and employee voice systems (Surveys, Studies, A/B testing / HR Pulse).• Definition and implementation of processes for governance to support business units in defining their customer and employee voice strategy.• Formalization of Advocacy knowledge and best practices through the writing of a customer and employee voice guide.
- Société GénéraleStrategic Marketing & Innovation Project ManagerBANKING AND INSURANCEOctober 2019 - May 2021 (1 year and 7 months)Paris, France• Conducted sectoral studies of the European market to explore new concepts and services (Topics: Fintech, Banking, Insurance, E-Commerce, Gig Economy, Mobility).• Product benchmarking (Customer journey, T&Cs, Features, Pricing, etc.).
- Société GénéraleCommunication Project ManagerBANKING AND INSURANCEJuly 2019 - September 2019 (3 months)Paris, France• Updated value proposition and positioning.• Redesigned branding in line with the new positioning (Language elements, Brand platform, website, etc.).• Recruitment and management of one person.
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Education
- Master in Management (Specialization: Business Consulting)PSB Paris School of Business2018Diplôme Bac+5 visée par l’État grade Master et Membre de la Conférence des Grandes Écoles. Accréditation AMBA
- Undergraduate ProgramRegent's University London2017