Valentin A.

Versatile position within a 5-star international establishment. Working in tandem, I ensure the operational continuity of the hotel throughout the night: guest reception and management (check-in / check-out), room service, luggage handling, and venue security.

Responsible for the daily accounting closing via Opera PMS, I ensure the accuracy of end-of-day financial reports submitted to management.

Primary point of contact for international clients in French, English, and with notions of Spanish and Portuguese, I regularly manage sensitive situations requiring diplomacy, responsiveness, and autonomous decision-making.

Trained in fire evacuation procedures and suspicious behavior detection, I act as the first responder in case of emergency.

Working alone at night, I ensured the complete continuity of the establishment with full autonomy: guest reception and management (check-in / check-out), breakfast preparation, security rounds, and daily closing and opening via I-RESA.

This experience in a small structure taught me to manage everything alone, make quick decisions without a safety net, and maintain direct and personalized customer contact at all hours.

Management and development of a professional client portfolio (electrical installers, construction companies) in the electrical equipment distribution sector.

Handling incoming requests, preparing quotes, and tracking orders.

Technical advice on products and electrical solutions tailored to client needs.

Multichannel customer relationship management (phone, email, CRM tools).

Coordination with logistics and field sales teams.

Contribution to achieving revenue and customer satisfaction goals.