Freelancer profile translated to English.

Description

Is your business growing but you feel likeeverything depends on you?

When billing increases, the team grows, and clients multiply, internal organization often lags behind.

Calendar mismatches, lack of follow-up, improvised processes, crazy quarter-end closings, and the constant feeling of being behind start to emerge.

That's where I come in.

I am a Project & Operations Manager specializing in strategic administrative management and operational organization for growing businesses, with experience in various sectors (such as health, wellness, professional development, and metallurgy).

I'm not a one-off assistant. I am the person whostructures the "behind the scenes" so that the business can scale with stability.

How do I help you?

✔ Organizing and optimizing internal processes

✔ Coordinating schedules and teams

✔ Implementing clear customer service and follow-up protocols

✔ Structuring administrative management

✔ Identifying operational bottlenecks

✔ Aligning customer experience with business growth

I have led the operations of clinics and service businesses, managing teams, customer service, and internal development. I know what it means to grow without structure... and also the impact of bringing order at the right time.

I work hand-in-hand with management so that the business stops depending on daily chaos and starts operating with clarity, method, and control.

Typical Projects

– Operational reorganization during expansion phases

– Implementation of internal monitoring and control systems

– Professionalization of customer service

– Coordination of growing teams

– Continuous strategic support for founders and management

My goal is for you to focus on leading and growing, knowing that the operational foundation is solid and well-managed.

If your company is in that phase where you need structure to scale, we can talk.

Languages

Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Autónoma
Commercial Manager & Operations Management (Self-Employed)
January 2021 - Today (5 years and 5 months)
Móstoles, Spain
Administrative and organizational support for service companies. Structuring of internal processes and efficiency improvement. B2B account management and consultative sales. Liaison with suppliers and control of the complete order cycle. Post-sales follow-up and strategic customer loyalty.
Billing Management Customer Relationship Management (CRM) Bank Reconciliation Administrative Organization Process Optimization
Kyomu Salud
Co-founder & Head of Customer Service, Customer Experience, and Business Development
January 2023 - January 2025 (2 years)
Management of the customer service and experience area. Comprehensive organization of schedules and coordination of the healthcare team. Design and implementation of service protocols. Optimization of administrative and operational processes. Supervision of HR: selection, scheduling, and internal training. Strategic collaboration with marketing and business development.
Qeres Formación
Training & Business Development Advisor (Self-Employed)
January 2021 - January 2022 (1 year)
Prospecting and qualification of B2B leads for subsidized training offers. Coordination with marketing to integrate the B2B sales line into the website and processes. Complete management of the sales cycle: contact, presentation, onboarding, and activation. Post-sales follow-up for loyalty and renewals.