Utku Özbek

Dear Sir or Madam,

As an experienced IT support specialist (1st-3rd level) with many years of practice in Windows environments, I would like to introduce myself to you proactively.

I support companies freelance in 2nd-level support and related areas such as client and user support, Active Directory (Medium Level), Microsoft 365 (Basics), Azure AD (Basics), Intune (Basics), SCCM (Medium Level) and ticket-based incident and request management – both remotely and on-site.

Through my structured, solution-oriented approach, I am accustomed to efficiently taking over, analyzing, and sustainably solving tickets.

I can be deployed in particular where:

Migration projects are to be realized

Internal IT teams are to be relieved

Projects require temporary support

Know-how in 2nd level or in more complex user and system issues is required

Should you not be the right contact person for this topic yourself, I hereby expressly grant you permission to forward my request and contact details internally to the responsible party.

I would be happy to introduce myself and my skillset in a short, non-binding exchange.

I look forward to your feedback.

Sincerely,

Utku Özbek

2nd Level Support | IT Specialist (IHK)

Hands-On Project Manager Experience

Over 20 years of experience in IT Support & System Administration

Focus:

• Analysis & resolution of complex malfunctions

• Interface between 1st level, infrastructure & users

• Sustainable solutions instead of workarounds

Email:

Mobile: