Usman Ahmed

• • Handling and coordination of sales-oriented administrative tasks

• • Recording and preparation of sales-relevant performance indicators and standard reports

• • Preparation of customer appointments

• • Planning, coordination, and execution of CRM-based sales and customer activities

• • Preparation for and participation in monthly sales meetings

• • "1st level support" for the operational sales team, consisting of Key Account Managers and field staff

• • Organization of the annual trade fair

In my role as a Sales Operator at Samsung, I was the central point of contact between customers, the sales force, and internal specialist departments. I supported daily operational business through the structured processing of orders, complaints, and returns, ensuring that all processes were handled correctly, completely, and on time.

A significant part of my work involved checking, recording, and tracking order statuses, feedback, and open issues. I also regularly created reports and analyses to provide transparency for sales and management. Through my meticulous and reliable work, I contributed to stabilizing processes and ensuring efficient collaboration among stakeholders.

• • Order processing

• • Comprehensive processing of complaints and warranty cases

• • Creation of order confirmations, delivery notes, and invoices

• • Telephone and in-person consultation on products and prices

• • Direct sales of goods to end customers and creation of offers