Ursula Ravelomananorosoa, Client service, After-sales service, Management

Freelancer profile translated to English.

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Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

VIVETIC GROUP
Call Center Manager
TELECOMMUNICATIONS
July 2019 - Today (6 years and 11 months)
Management of several multichannel activities.
Monitoring of profitability and various KPIs.
Editing and analysis of reports.
Preparation of steering documents and presentation of data in meetings with stakeholders.
Team management, management of multichannel accounts. Rigor and performance monitoring. Organized. Identification of risks and needs. Mastery of flows.

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Operations Executive