Freelancer profile translated to English.

Description

Hello, Father of 3, I have been working in the Care sector for over 10 years. I have gained excellent experience in Customer Care and CRM Hubspot, Zendesk, and Aircall in SaaS for B2B and B2C. I have had the opportunity to work with various products (e-health, advertising, dematerialized mail, VOIP telephony...) which has provided me with a strong technical background.

🎯 My services as a CRM consultant

Integration and Optimization of Zendesk, Hubspot, and Aircall

Setup and configuration of these platforms to efficiently manage requests.
Setup of the service hub, sales hub with Automations
Integration of an Interactive Voice Response (IVR) system via Aircall for smoother calls.

💡 Automation and AI

Creation of FAQs to train high-performing chatbots.

Development of multi-level support systems for optimal interaction management.
Performance and continuous improvement
Data analysis to identify areas for optimization and ensure service quality.

🔥 Why hire me?

A results-oriented approach: I base my decisions on data analysis to make the right choices and continuously improve the quality of your service.

⚡Agility and adaptability: I excel in dynamic environments like startups, where implementing fast and scalable solutions is paramount.

⚙️ My technical skills

Support and CRM Tools: Zendesk, Hubspot, Aircall, CRM.

Project Management and Collaboration: Wrike, Notion, Slack.

Google Suite: Docs, Sheets, Meet, Analytics, Search Console, Tag Manager.

Web Development: React JS, Bootstrap, HTML/CSS

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Mozzaik365
Customer Operations Manager
SOFTWARE PUBLISHING
August 2023 - Today (3 years)
Paris, France
In charge of setting up Support
Setup of Zendesk automations
Setup of the Chat
Creation and documentation of internal procedures
Microsoft Sharepoint Zendesk Project Coordination Azure DevOps
Aircall
Senior Customer Support Specialist
TELECOMMUNICATIONS
May 2022 - July 2023 (1 year and 3 months)
Paris, France
Lifen
Customer Care Specialist
December 2019 - April 2022 (2 years and 4 months)
Île-de-France, France