Freelancer profile translated to English.
Back to original languageAbout Udo
As a project manager and executive with over 27 years of experience in the energy and retail sectors, my focus is on optimizing business processes, successfully implementing digital transformations, and managing complex projects.
Companies benefit from my ability to analyze processes in a practical way, identify bottlenecks, and introduce sustainable improvements, thereby achieving, for example:
• Cost reduction through more efficient processes
• Time savings through leaner processes
• Employee relief through clear structures and automation
• Customer satisfaction through improved service quality
Core Competencies
• Business Process Optimization
Analysis, structuring, and improvement of processes to reduce costs and increase efficiency.
• Project Management & Rollout Control
Planning, control, and implementation of complex projects, including change management and employee integration.
• Digital Transformation & Application Management
Introduction of modern POS systems, payment solutions, and digital customer loyalty measures.
• Leadership & Team Building
Many years of experience in leading and developing teams
German
Native or bilingual
English
Fluent
French
Basic
Can work on-site
Berlin (up to 50km)
Experience
- TotalEnergies Marketing Deutschland GmbHHead of Service Station Business Applications and Digital ProjectsENERGY AND UTILITIESJuly 2017 - July 2024 (7 years)Berlin, Germany
- Ensuring the technical operation of the POS systems, including interfaces and other business-related applications for Total service stations nationwide.
- Building up (from 6 to 12) and successfully leading a team with demonstrable employee satisfaction, resolving conflicts within the team, acting as a liaison between the team and superiors, conducting employee reviews.
- Developing and implementing POS systems to optimize operational processes at service stations, as well as managing and ensuring optimal supply through service partners.
- Increasing customer loyalty and satisfaction through:
◦ Introduction of contactless and mobile payment solutions◦ Implementation of Wi-Fi offerings at service stations- Optimizing customer feedback management.
- Increasing brand awareness by expanding the online presence (Google Maps, TomTom, Here, Facebook, etc.) for over 1000 service stations, including continuous optimization.
- Budget responsibility for various projects.
- TOTAL Deutschland GmbH,Project Manager Digital TransformationENERGY AND UTILITIESMay 2015 - June 2017 (2 years and 1 month)Berlin, Germany
- Improving user experience by leading the development and introduction of the mobile TOTAL app in compliance with the German Data Protection Regulation, in collaboration with other European countries.
- Developing, testing, and, if necessary, implementing future-oriented technologies for modernizing service stations (e.g., for truck parking space provision, transmitting waiting times at the car wash to app users, among others).
- Developing and executing mobile payment projects via the TOTAL app and in cooperation with car-sharing companies such as DriveNow, Car2go, Sixtshare, and BMW to enable integrated control of payment processes via the onboard menu as a pioneer in the service station industry.
- TOTAL Deutschland GmbH,Network Fuel Product ManagerENERGY AND UTILITIESDecember 2009 - April 2015 (5 years and 4 months)Berlin, Germany
- Responsibility for the introduction of Super E10 in coordination with refining and logistics, including subsequent inspection, development, implementation, and coordination of necessary modifications at over 1000 service stations.
- Participation in the development and introduction of AdBlue technologies for environmental improvement.
- Leading LPG and natural gas projects in cooperation with external companies, including coordination and contract management, developing into the second-largest provider in Germany.
- Supporting a new construction project to strengthen own fuel networks, including corresponding product optimization in coordination with logistics partners to reduce transportation costs.
- Successfully introduced EXCELLIUM diesel in Germany, checking tank capacities, setting up new tanks, planning pump allocation.
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Education
- Project Management (Prince2 Practitioner certified)Projektmanagement (Prince2 Practitioner zertifiziert)
- Diploma in Business AdministrationSaarland University, Saarbrücken1996Diplom-Kaufmann