Freelancer profile translated to English.

Description

Administrative Assistant & Senior Customer Support | Dispute Management | CRM | 10 years of experience.

With 10 years of experience in customer relations within large international groups, I support companies in managing their customer support and administrative operations.

Notably, I worked for General Motors France and Airbus Defence and Space, where I developed expertise in handling complex customer requests and disputes.

Main Responsibilities:

🔹 Outsourced Customer Support

Email/Customer call management

Complaints & disputes

CRM (ticket tracking)

🔹 Administrative Management

Invoicing & tracking

Document filing (SharePoint)

Customer file management

🔹 Dispute Management

Analysis of complex cases

Coordination with internal teams

Management of commercial gestures

Big Plus:

*******Content Creation**:

Creation of attractive visuals on Canva for your publications.

Creation of written content to boost your sales, generate traffic, and increase your visibility. Possibility of setting up email automation based on your texts and ideas.

**Skills**:

Email sequence creation, newsletters (copywriting)

Rigorous administrative management

Payroll management and personnel administration

Effective prospecting and sales follow-up

Excellent communication and organizational skills

Proficiency in digital tools and CRMs

Passionate about customer relations and content creation.

Rigorous, autonomous, and solution-oriented, I am committed to providing quality customer service and optimizing your administrative processes.

Available for one-time or regular assignments.

Languages

French
Native or bilingual
English
Fluent
Wolof
Native or bilingual

Workplace preferences

Can work on-site

Persan (up to 20km), Persan (up to 10km), L Ile Adam (up to 10km)

IKEA
Payroll specialist
HUMAN RESOURCES
May 2023 - April 2025 (1 year and 11 months)
Plaisir, France
Compliance: Regular updating of knowledge relating to French social security contributions and tax legislation to ensure full compliance. Ensure that payroll operations comply with current legislation and internal policies. Manage the entire payroll process, from collecting information to issuing payslips. Entering variable data (EVP) into SAP
Handle sickness (long- and short-term), RTT, vacation, and holiday payments, maternity leave. Apply the rules according to CBAs, leaver processes, and redundancies.
Manage private health insurance, and supplementary pensions.
Liaise with payroll vendors and resolve employee payroll queries. Manage DSN Participate in the continuous improvement of payroll tools and procedures.
Personnel administration Knowledge of legislation and social law SAP SILAE Training Payslips, DSN, social declarations
DXC TECHNOLOGY - AIRBUS DEFENSE AND SPACE
Customer care specialist
AVIATION AND AEROSPACE
January 2018 - January 2021 (3 years)
Nanterre, France
− Creating and activating accounts for new users, providing assistance, extracting hours, changing applicable hourly rates, indicating holidays and periods of sick leave − End-of-month closing: extracting hours from an internal tool (TANDEM) and creating dynamic cross tabulation tables to send to the finance team − Checking the compliance of supplier invoices received after closing − Daily liaison with the payroll department as part of the month-end closing process − Close relations with suppliers and contacts at Airbus − Sending approval requests by email to various Airbus contacts (invoices related to internal projects), maintaining the supplier database
HPE FRANCE - Pour GENERAL MOTORS
Administrative assistant customer service
AUTOMOBILE
March 2011 - November 2016 (5 years and 8 months)
Argenteuil, France
Using Oracle CRM On Demand
• Technical support and solutions for Opel customers
• Back office management (incoming calls, emails, mail)
• Providing technical maintenance solutions and managing level 2 escalations:
Contact with various departments: Warranty, Homologation, Marketing.
• Backup for DOM/TOM technical support and solutions:
Back office, relations with authorized repairers
located in the DOM/TOM