About Twinkle
Senior AI & Data Consultant. I take AI from pilot to production.
12 years building and leading AI and data teams (ex-Deloitte, India & Switzerland) across financial services, healthcare, pharma and tech. I stay hands-on with the architecture — not just the strategy deck.
Selected work:
Built a GenAI practice from zero — 15+ production use cases, a reusable LLMOps platform, CHF 500K+ delivered.
Shipped an agentic RAG contact-centre assistant (LangChain / CrewAI on Amazon Connect) — ~40% faster query resolution.
Led a 15-person team on a health-insurance claims AI system — 60% less manual effort.
Replaced a brittle OCR pipeline with RAG — extraction accuracy 55% → 85%.
Built pharma MLOps on SageMaker — 70% fewer stockouts.
Toolkit: Python · RAG · LLMOps · agentic orchestration (LangChain, CrewAI, LangGraph) · MLOps (SageMaker, Azure ML, Databricks) · AWS, Azure, Snowflake. AWS Solutions Architect certified · IMD MBA.
I work in English with Swiss and international clients. Available for production builds, AI strategy reviews, and AI leadership, remote across the globe or on-site near Lausanne/Geneva.
English
Native or bilingual
Hindi
Native or bilingual
French
Basic
Can work on-site
Lausanne (up to 50km), Geneva (up to 40km)
Experience
- Independent ConsultantIndependent ConsultantTECHMarch 2025 - December 2025 (9 months)Lausanne, Switzerland
- Consulted a leading Swiss FMCG company to define their AI strategy, advising business and IT leaders to ensure measurable ROI from technology investments.
- Partnered with a Swiss Agentic AI Startup developing the Go-to-market Strategy and product roadmap that positioned the company for scaling and investor readiness.
- Deloitte Consulting US (AI and Data)Senior ConsultantTECHDecember 2015 - December 2024 (9 years)Mumbai, Maharashtra, India
- Scaled Deloitte’s Generative AI practice, advising senior executives on AI adoption strategies and contributing to the generation of $1M in new business opportunities.
- Identified the strategic opportunity for an Agentic AI-powered contact center transformation, framing the business case for a banking client and overseeing delivery of a solution that boosted agent productivity and cut query resolution time by 30%.
- Enabled account growth by identifying transformation opportunities and supporting negotiations for a $500K engagement to deliver a slot prediction solution that reduced operational waste by 40%.
- Led cross-functional delivery teams of up to 15 members while acting as the primary customer partner, ensuring alignment between business goals, technical execution, and long-term value realization for modernizing a health insurance claims approval process, reducing manual effort by 60%
- Defined the strategic case for automating 100% of a client's 5TB data pipelines, partnering with business and tech leaders to prioritise initiatives and translate ambiguous requirements into a clear roadmap.
- Led executive workshops with CXO and board-level stakeholders to assess ESG reporting challenges, translating findings into an AI-enabled strategy that improved reporting accuracy by 25% and strengthened the client's sustainability positioning.
- Tata Consultancy Services.Assistant System EngineerDIGITAL AND ITOctober 2013 - November 2015 (2 years and 1 month)Hyderabad, Telangana, India
- Drove a 20% revenue increase by partnering with the sales team of a retail client to uncover revenue trends and market opportunities, creating Power BI dashboards that improved sales visibility.
- Built a cloud-based data warehouse, migrating legacy data, creating ETL pipelines, and implementing quality controls, cutting reporting time by 50% and accelerating decision-making for senior leadership.
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Education
- MBAIMD Business School2025MBA
- Bachelor of EngineeringMBM Engineering College2013Bachelor of Engineering