Freelancer profile translated to English.

Description

I support companies in structuring the implementation of complex IT and transformation projects – especially at the interface between business, project, and operations. My focus is on bringing transparency, controllability, and stability to complex system and process landscapes – particularly during transformation phases and in critical operational and transition situations. Typical use cases:

• Lack of transparency and controllability in IT services

• Unclear responsibilities between business departments, IT, and external providers

• Unstable operational phases after transformations or go-lives

• Complex system and interface landscapes requiring extensive coordination

I combine business analysis, project management, and service management into a consistent end-to-end approach – from structured analysis through conception and implementation to stable integration into operations. In doing so, I particularly focus on structuring complex requirements, coordinating between business departments and IT, and establishing robust governance and control structures. Assignments are possible remotely as well as on-site (throughout Germany).

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Stuttgart (up to 50km)

Freelance / Selbstständig
Senior IT Consultant | IT Transformation & Service Management
September 2011 - Today (14 years and 10 months)
I bring structure, transparency, and stability to complex IT and transformation projects – especially at the interface between business, project, and operations.
My focus is on bringing controllability to complex system and process landscapes – particularly during transformation and operational phases.
Typical use cases:
Lack of transparency and controllability in IT services
Unclear responsibilities between business departments, IT, and providers
Unstable operational phases after transformations or go-lives
Complex interface and system landscapes
I combine business analysis, project management, and service management into a consistent end-to-end approach – from analysis through conception and implementation to stable integration into operations.
IT Transformation Business Analysis IT Service Management Stakeholder Management IT Governance
Bayernwerk AG
Senior IT Consultant | SAP Transformation & Service Management
ENERGY AND UTILITIES
July 2024 - January 2026 (1 year and 6 months)
Regensburg, Germany
Context:
Group-wide SAP transformation with high operational and business criticality, as well as a complex interface landscape.

Focus areas:
Establishment and implementation of a structured service management setup with a focus on incident management
Control and governance support in the transformation project with direct connection to project and program management
Introduction of transparent reporting and risk control structures in sensitive transformation and go-live phases
Structuring and consolidation of complex interface and architecture information
Support of cutover and hypercare phases for stabilizing business-critical services

Results:
Significantly increased transparency and controllability in the transformation context
Stabilization of critical transition and operational phases
Sustainable improvement of service and governance structures
Reduction of operational risks in business-critical project phases
IT Transformation IT Service Management IT Governance Incident Management Stakeholder Management
ALDI Einkauf SE & Co. oHG
Senior IT Consultant | Service Governance & Operating Model
RETAIL (LARGE RETAILERS)
October 2020 - March 2024 (3 years and 5 months)
Essen, Germany
Context:
International multi-provider environment with the goal of sustainably improving the transparency and controllability of IT services.

Focus areas:
Conception and establishment of a governance and monitoring framework for managing IT services
Establishment of an Operations Control Center (OCC) for central service monitoring and control
Management and evaluation of monitoring approaches and execution of proof of concepts
Coordination and alignment between international business departments, IT, and service providers
Further development of service and operational processes in the ITIL context

Results:
Significantly improved transparency and controllability of IT services
Establishment of a central control instance for IT operations (OCC)
Foundation for sustainable service governance in an international environment
IT Service Management IT Governance Business Analysis Stakeholder Management Operating Model