Freelancer profile translated to English.

Description

I support entrepreneurs, SMEs, and overwhelmed teams in the daily management of their administrative, commercial, and customer relationship tasks, allowing them to save time and focus on developing their business.

Specifically, I can help you with managing your customer support (emails, responses, request tracking), organizing and updating your client data (CRM), as well as performing various administrative tasks (data processing, reporting, file organization, project tracking).

What sets me apart is my ability to combine rigor, organizational skills, and optimization spirit. I don't just execute tasks: I seek to improve your processes, automate what can be automated, and make your organization smoother and more efficient. I adapt quickly to your tools and work methods to ensure simple and effective integration into your business.

I am used to working on projects related to CRM management (especially with Odoo), structuring and tracking client databases, creating dashboards on Excel or Google Sheets, and optimizing professional email inboxes. I can also assist with data entry, order tracking, schedule management, and formatting professional documents.

Frequent deliverables: automated tracking spreadsheets, structured client databases, performance reports, activity monitoring dashboards, organized summaries, and simplified management systems.

My goal is to offer you reliable, responsive, and structured support to help you better manage your business daily and improve your productivity.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

GOLDEN SCENT/
Virtual Assistant CRM and Sales Support
January 2025 - January 2026 (1 year)
Implementation and configuration of an Odoo CRM for prospect and client tracking. Creation and management of client files, opportunities, and sales pipelines. Qualification of prospects and updating of sales data. Design of sales tracking dashboards and performance indicators. Management of the executive's inbox: sorting, filing, prioritizing, and tracking requests. Drafting of weekly reports for management. Automation of administrative tasks to improve productivity. Key achievements
Transport logistique Madagascar
Sales Representative and Community Manager
TRANSPORTATION
January 2024 - December 2025 (1 year and 11 months)
Tananarive, Madagascar
Daily management of customer requests via Gmail, WhatsApp, and Facebook.
Responding to messages according to defined communication procedures.
Tracking complaints and forwarding them to the relevant departments.
Scheduling and publishing content on social media.
Creating visuals with Canva and editing videos with CapCut.
Developing monthly reports on publication performance.
Etablissement RNN
ADMINISTRATIVE ASSISTANT AND DOCUMENT MANAGEMENT
CONSULTING AND AUDITS
January 2022 - December 2024 (2 years and 11 months)
Tananarive, Madagascar
Design of procedures, forms, and document management tools.
Organization and archiving of administrative documents.
Creation of tracking spreadsheets for participants and training sessions.
Preparation of activity reports and summaries.
Logistical coordination of training sessions.