Freelancer profile translated to English.

Description

Hello,

My name is Tshou, originally from the Paris region. I started in IT support for the client KPMG in 2020 during the COVID period.

I am very rigorous and methodical. Customer satisfaction is my priority. My strengths are my versatility and adaptability to situations. I don't hesitate to offer help when needed, and my team spirit allows me to be more attentive, transmit information better, and provide better support to employees or clients.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

KPMG
IT Consultant
May 2025 - October 2025 (5 months)
Courbevoie, France
Mobile data migration project (exclusively on iPhone)
Backup of mobile data via iTunes or iCloud
Restoration of data on the new device, ensuring everything has been recovered
Configuration of the device to company compliance
Personal assistance for VIP Clients
Attentive iOS Organizational skills Team spirit Adherence to procedures
KPMG
IT Consultant
August 2020 - December 2023 (3 years and 4 months)
Courbevoie, France
Role of referent in 2023
Configuration and preparation of workstations for new employees
Ticket management (Service-Now) Support, assistance, and intervention for VIP clients
Participation in fleet management: inventory, receiving and shipping equipment Management of the mobile fleet (iPhone)
Ensure quality of service and employee satisfaction
Wilson Building
Driver
CIVIL ENGINEERING
September 2019 - November 2019 (2 months)
Wellington, New Zealand
Delivery of goods
Transport of construction materials
Cleaning of construction sites