Freelancer profile translated to English.

Description

Today, many entrepreneurs and training organizations are overwhelmed by daily management.

Between emails, customer follow-up, payments, or organizing files, everything can quickly become a burden to manage.

That's where I come in.

A virtual assistant specialized in administrative management and customer care, I support solopreneurs, SMEs, and training organizations to help them maintain clear organization and smooth customer follow-up.

On a daily basis, I handle:

- Client and learner follow-up

- Email and request management

- Payment tracking and reminders

- Organization of tools and files

- Client onboarding (contracts, access, invoicing)

Thanks to my experience in customer relations and in the training environment, I am comfortable adapting, quickly understanding needs, and ensuring serious and human follow-up.

My goal is simple: to save you time and allow you to focus on your business.

If you are looking for a reliable, organized, and involved person, I would be delighted to chat with you.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

MON PLAN IMMO
Administrative & Operational Assistant
EDUCATION AND E-LEARNING
March 2026 - Today (5 months)
Client onboarding (contracts, invoices, etc.)
Follow-up of files and support during the training program
Payment tracking, updating spreadsheets, and overdue payment reminders
Daily administrative management (calendar, emails, files)
Participation in Qualiopi follow-up (satisfaction, complaints, evidence)
Administrative Assistance Pre-accounting Agenda Management Writing Letters/Emails Customer Follow-up
ACUMEN FORMATION
Recruitment and Business Relations Officer
EDUCATION AND E-LEARNING
March 2025 - July 2025 (4 months)
Sourcing and searching for candidates and partner companies
Video interviews and profile qualification
Connecting candidates/companies up to placement
Application tracking and administrative coordination
Updating tracking spreadsheets (Monday, Sheets)
Sourcing Recruitment Customer Follow-up Administrative Management Telephone Prospecting
Eufonie Care
Telephone Salesperson
TELECOMMUNICATIONS
October 2024 - January 2025 (3 months)
Tananarive, Madagascar
Outbound B2B calls
Identifying needs and qualifying prospects
Presenting offers and handling objections
Updating CRM after each interaction
Following up on sales opportunities
Telephone Prospecting Customer Relationship Management (CRM) Negotiation File Qualification Remote Selling