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Tsanta RakotoarivaoTR

Tsanta Rakotoarivao

Bilingual Customer Experience Officer | E-commerce

€125/day
Tananarive, MG
3-7 years
Empathy and emotional intelligence
Autonomy and initiative
Analytical and synthetic thinking
Meticulousness
Fast learner

Average response time: 1 hour

Freelancer profile translated to English.
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About Tsanta

Portfolio: magenta-moxie-2acf5c.netlify.app

Do you manage an online store and need someone to handle your customer service from A to Z, without you having to worry about it? That's exactly what I do.
With 4 years of e-commerce experience, I have managed the entire after-sales service for online stores: order tracking, cancellations, refunds, complaint management, warranty activation, and dispute resolution. Every customer leaves satisfied, that's my priority.
In parallel, I have moderated user-generated content: validation, modification, or deletion according to your guidelines, to keep your community healthy and your reputation intact.
I work in French and English, which allows me to handle your international customers frictionlessly.
What you gain by working with me:

Customer service managed with empathy and rigor
Loyal customers through personalized follow-up
Reliable moderation consistent with your brand image
Full-time availability, responsive and autonomous
E-commerce

  • Malagasy

    Native or bilingual

  • English

    Conversational

  • French

    Fluent

  • German

    Basic

  • Spanish

    Basic

  • Russian

    Basic

Remote only
Primarily works remotely

Experience

  • Physalis Solutions Back & Front Office
    Bilingual Customer Experience Officer
    E-COMMERCE
    March 2025 - Today (1 year and 3 months)
    Tananarive, Madagascar
    Bilingual Customer Experience Officer specializing in e-commerce support and back-office management. I handle customer requests via chat, email, and phone, while ensuring follow-up on orders, refunds, complaints, and disputes.

    Familiar with support tools like Zendesk and Aircall, I ensure rigorous follow-up, fluid communication, and a quality customer experience. I also handle administrative tasks, billing, payments, and logistics tracking with various carriers.
    Zendesk Support Canva Foreign Languages Microsoft Office Front and back office
  • SETEX GROUP
    Web Moderator
    October 2022 - March 2025 (2 years and 5 months)
    Tsimbazaza, Antananarivo, Madagascar
    Analysis and moderation of user-generated content: validation, modification, or deletion according to established guidelines.
  • Centre de Santé de Base II Ambohimiadana
    Enumerator and Vaccinator
    March 2020 - April 2020 (1 month)
    Ambohimiadana, AG, Madagascar
    Collection and updating of demographic data to ensure the reliability of health statistics.

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Education

  • Licence, Études Anglophones
    Université d'Antananarive Ankatso
    2021
    Licence, Études Anglophones
  • Baccalauréat, Baccalauréat en lycée d''enseignement général
    Collège Saint Louis Ambohimiadana
    2017
    Baccalauréat, Baccalauréat en lycée d''enseignement général

Categories

  • Other