About Tristan
French
Native or bilingual
English
Conversational
Experience
- ALIGN TECHNOLOGYCustomer Service ManagerMEDICALJune 2021 - Today (5 years and 2 months)Asnières-sur-Seine, FranceDaily management of a client portfolio in the medical sector, including assistance with using Align solutions, handling requests by phone and email, proactive incident resolution, and order and billing follow-up.This role allowed me to develop a strong sense of service, rigor, clear communication, and the ability to quickly understand client needs to respond effectively.
- PfizerAccount ManagerMEDICALJune 2020 - November 2020 (5 months)Paris, FranceManaged a portfolio of pharmacies, including taking orders, providing product information, handling complaints, tracking deliveries and billing, and supporting the sales network.This experience helped me strengthen my sense of service, my communication with clients, my organizational skills in managing files, and my ability to respond effectively to field needs.
- Comdata FranceCustomer Relations ManagerAUTOMOBILEApril 2019 - June 2020 (1 year and 2 months)Île-de-France, FranceCustomer support for the Nissan brand, handling requests by phone and email, providing information on vehicles and services, scheduling appointments, resolving complaints, and coordinating with dealerships.This experience helped me develop my responsiveness, my sense of service, my ability to manage sensitive situations, and my capacity to ensure clear and effective customer follow-up.
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Education
- University Paris 8