Freelancer profile translated to English.
Back to original languageAbout Tristan
Tristan is a driven, independent, and experienced Business Analyst who thrives in dynamic environments with complex stakeholder landscapes. He enjoys acting as a point of contact, supporting, and guiding the teams he collaborates with. He achieves this by being communicative and empathetic, where his sharp analytical skills, organizational sensitivity, and discipline in documentation add significant value. Furthermore, thanks to his years of experience with agile methodologies, he is excellent at structuring information and translating it into clear, workable solutions for the teams and colleagues he works with.
Dutch
Native or bilingual
English
Fluent
Spanish
Basic
Indonesian
Basic
Can work on-site
Bussum (up to 50km), Amsterdam (up to 50km), Den Haag (up to 50km), Utrecht (up to 50km), Rotterdam (up to 50km)
Experience
- Uitvoeringsorganisatie Herstel Toeslagen (UHT)Senior Business AnalystPUBLIC SECTORNovember 2024 - May 2026 (1 year and 6 months)Utrecht, NetherlandsAs a Senior Business Analyst, Tristan was directly involved in resolving the benefits scandal. He achieved this by acting as a liaison and point of contact for the business and development teams/product owners he collaborated with on various digitization projects. At UHT, there was an extremely complex stakeholder landscape in a very dynamic environment with significant societal relevance, where multiple parties exchanged data and quick action was required.• Acting as a point of contact for multiple development teams and translating complex wishes/information (both functional and non-functional) from the business into workable items for these teams concerning major statutory interest projects.• Creating use cases, user stories (and mapping these stories), features, and epics in Jira and Confluence.• Conducting refinements, analysis sessions, and reviews.• Outlining planning, frameworks, and strategy for the development teams' activities.• Managing junior business analysts.Used methods/techniques/applications: Agile, Atlassian Jira, Atlassian Confluence, Azure DevOps, Microsoft Visio, SharePoint, Microsoft Office, Figma.
- Stichting Gelijk(waardig) Herstel (SGH)Senior Business Analyst/Agile CoachPUBLIC SECTORMay 2024 - October 2024 (5 months)Almere, NetherlandsAs a Senior Business Analyst, Tristan was involved with SGH to map the business processes related to handling the benefits scandal and translate them into workable solutions for the development team, who then implemented the desired functionalities in the system. Additionally, Tristan was active as an Agile Coach to establish a scrum/agile structure that did not previously exist within the team. He did this by creating and executing plans, refinements, analysis sessions, and reviews, providing training to colleagues, creating templates, and monitoring and adjusting the agile working method.• Responsible for the implementation of the Agile working method in the organization.• Acting as a point of contact and translating complex (functional and non-functional) wishes and requirements into workable information for the development team.• Creating use cases, user stories (and mapping these stories), features, and epics.• Analysis of business processes (e.g., in BPMN).• Directing other business analysts in the team.Used methods/techniques/applications: Agile, Azure DevOps, Salesforce, Microsoft Visio, Microsoft Office, Figma.
- Booking.comSenior Business AnalystTRAVEL AND TOURISMNovember 2022 - April 2024 (1 year and 5 months)Amsterdam, NetherlandsAt Booking.com, Tristan played a key role as a senior business analyst in the further development of the existing Salesforce CRM system for the customer service and sales departments. He acted as a link between diverse stakeholders, from operational staff to senior management, and the development team. He translated complex requirements and wishes into workable information and advised the organization on the strategy for digitization projects.• Acting as a point of contact and translating complex (functional and non-functional) wishes and requirements into workable information for the development team, including guiding the team with regard to the agile working method.• Conducting analysis sessions, refinements, reviews, and planning.• Creating use cases, user stories (and mapping these stories), features, and epics in Jira and Confluence.• Providing (technical) support to end-users.• Presenting newly developed functionalities and project progress to leadership teams.• Guiding junior consultants and business analysts.Used methods/techniques/applications: Atlassian Jira, Atlassian Confluence, Agile, Salesforce, Google Suite, Slack, Draw.io.
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Education
- MSc. Business AdministrationUniversity of Amsterdam2020Master's degree in Business administration with specialization in Business Strategy
- BSc. International BusinessRijksuniversiteit Groningen2018Bachelor's degree in International Business
Certifications
- PSM 1 (Professional Scrum Master)Scrum.org2021
- PSPO 1 (Professional Scrum Product Owner)Scrum.org2022