Freelancer profile translated to English.

Description

Support Engineer with complementary experience in QA (ISTQB® certified).

+5 years of technical and functional support experience for users in SaaS and software factory contexts.

I have worked in very diverse business contexts: insurance, marketing, industrial property, social media analytics, software industrialization.

Whatever the business domain, I strive to put myself in the end-user's shoes, understand their needs, and implement all possible technical and human means to ensure an optimal customer experience.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Banque de France
Technical-Functional Support Consultant
BANKING AND INSURANCE
March 2025 - Today (1 year and 3 months)
Paris, France
Application support for the Banque de France software factory, particularly for the CI/CD part
Supported tools: Jira, Confluence, Squash, Gitlab, Artifactory, Jenkins, SonarQube, XLDeploy
Project support for application migrations
Writing documentation for users
Atlassian JIRA CI/CD Functional Support Gitlab Jenkins
Bloom Social Analytics
Support Engineer
SOCIAL NETWORKS
June 2024 - February 2025 (8 months)
Paris, France
Functional support for a social media data collection and analysis system (SaaS with internal and external users)
Troubleshooting and technical incident management
Delivery management (launch, monitoring, and orchestration of social media data collection projects)
MongoDB Functional Support Software as a Service (SaaS) Customer Service
Ordipat Paris
Support & QA Engineer
SOFTWARE PUBLISHING
March 2022 - June 2024 (2 years and 3 months)
Paris, France
Functional support for users of the software (SaaS for industrial property management, approximately 1500 users across 7 different companies)
User training and writing user manuals
Functional and automated testing of the software in coordination with agile development teams
QA Testing Azure DevOps Oracle SQL Developer Dynatrace Functional Support