Tristan Balozian

Digital Transformation Consulting

- Digital Strategy: assess maturity, define organization, governance, and business initiatives

- Digital Marketing: Improve customer/user experience, define and deploy omnichannel digital offerings.

- Innovation: find new business models, new services, and operating methods. Enable companies to gain competitiveness.

- Operations: IT, technology, and platform due diligence. Transformation of internal processes, deployment of agile methodologies.

Management of an e-commerce web agency (Magento).

- Member of the strategic committee: vision, objectives, and governance

- Restructuring of teams, recruitment (dev, PO, QA), and skill development

- Product and roadmap definition (offers, modules, migrations to Magento 2)

- Go-to-market strategy for connected storefronts: positioning, pricing, retail partnerships, customer cases

- P&L and profitability management: offering, occupancy rate, margin, daily rate, KPI monitoring (quality, deadlines, NPS)

- Management of key accounts, pre-sales, and continuous delivery improvement

Member of the Executive Committee and Steering Committee

- Develop and implement the platform transformation strategy:

"Your Brand, your e-commerce"

Transformation and repositioning of the e-commerce platform as a software publisher

Significant improvement in profitability and quality of service

Implementation of a high-availability platform hosted in 4 data centers across over 1000 servers. 17 languages, interconnection with 40 payment methods and 28 carriers. A platform capable of processing an order every 3.7 seconds across over 70 sites totaling 50 million unique visitors per month, 3 million active customers, and 5 million orders/year.

- Manage profitability

20 million euros budget

2 billion euros revenue in 26 countries

2 million euros Research Tax Credit)

- Develop and monitor e-merchant commercial activity

Pixmania, pan-European e-commerce leader, pure player with 30 million monthly visitors across various channels (B2C, B2B, B2B2C); 1.4 million SKUs. 35,000 m2 of logistics warehouses and 870 million turnover (2011)

Dixons Retail, Second largest European electronics retailer (Currys, PC World...). Revenue growth over 4 years to reach €1 billion online through the implementation of omnichannel in 600 stores in the UK.

Carrefour, Second largest global retailer. Construction and development of the non-food platform in France. Management of Customer Service, logistics, traffic, in addition to IT system integration.

- Structure the organization and manage teams

Re-engineering of the platform/processes/organization

Recruitment, motivation, training, renewal of one-third of the teams...

Creation of the Czech IT subsidiary (60 people)

- Player in the Group's sales process