Freelancer profile translated to English.

Description

Passionate about customer relations and business development, I combine a service-oriented approach with a results-driven mindset. My background has equipped me with solid skills in consulting, prospecting, sales, and administrative follow-up. Accustomed to remote work, I demonstrate autonomy, organization, and rigor to achieve my goals. Comfortable in customer interactions, I can identify needs, argue effectively, and actively contribute to revenue growth while ensuring a positive and professional customer experience.

Languages

French
Native or bilingual
English
Conversational
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

STUDI
Training Telephone Advisor
March 2025 - February 2026 (11 months)
Within the training organization STUDI, I held a position as a telephone advisor specializing in the support and sale of distance professional training. My main mission was to contact prospects who had shown interest in online training and to assist them in realizing their professional projects.

I conducted in-depth analysis of each prospect's needs to identify their goals, education level, personal and professional constraints, and funding options (CPF, personal funding, various aids). Through active listening and clear communication, I proposed adapted training paths, highlighting the pedagogical advantages, the flexibility of distance learning, and career prospects.

I managed the entire sales cycle: lead qualification, sales argumentation, objection handling, closing, and administrative follow-up of the registration file. I also provided personalized follow-up to maintain prospect engagement until the final validation of their registration.

Accustomed to CRM tools and remote work, I demonstrated great autonomy, organization, and rigor in the daily management of my sales objectives. I actively contributed to revenue growth while ensuring a positive and professional customer experience.
Sales Training Billing Project Management Prospecting
Optilib (Telhop)
Customer Advisor / Administrative Assistant
November 2024 - March 2025 (4 months)
At Optilib, I held a versatile role combining customer relations and administrative management. I handled incoming and outgoing calls to assist clients with their dealings related to the company's services.

My role involved responding to information requests, handling complaints, monitoring cases, and ensuring customer satisfaction. I was also involved in administrative management: updating files, processing documents, tracking contracts, and coordinating with various internal departments.

I had to demonstrate rigor and responsiveness to ensure prompt and efficient handling of requests. Thanks to my service orientation and organizational skills, I helped streamline internal procedures and maintain a high level of customer satisfaction.
Call Management Case Follow-up Customer Satisfaction Administrative Management Customer Relations
My immo needs ( immobilier
Customer Advisor
March 2023 - September 2024 (1 year and 6 months)
At My Immo Needs, specializing in the real estate sector, I was responsible for lead qualification and customer follow-up.

I contacted leads interested in real estate projects (purchase, sale, investment) to assess the maturity of their project, their budget, and their expectations. My role was to identify qualified leads and direct them to the appropriate real estate advisors.

I also ensured rigorous tracking of interactions in the CRM, guaranteeing the traceability of information and its smooth transmission to sales teams. Thanks to my listening skills and analytical abilities, I actively participated in optimizing the conversion rate of prospects into customers.
Real Estate Lead Qualification Sales Prospecting Customer Relationship Management (CRM)