Freelancer profile translated to English.
Back to original languageAbout Toufik
My expertise is structured around 2 main areas:
- Consulting in organization and process optimization, product strategy considering allocated budgets, IT project management
- Technical expertise on Atlassian products Jira Service Management*, Jira** & Confluence***
Consulting
- Audit existing processes / Correct / Optimize / Anticipate
- Implement new workflows / Automate data flow / Reduce manual actions
- Manage a migration project / Define Atlassian product strategy
- Advise on cost roadmap
Technical Jira Expertise
- Technical mastery of Atlassian products: implementation of a Jira Service Management instance, mastery of automations, creation of Custom Fields...
- Define the complete architecture of workflows (notification, automation, permission levels...)
- Implement innovative techniques to reduce license costs
- Jira Admin
____
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Lyon (up to 30km)
Experience
- ELKEMProject Leader - Jira Server to Jira Cloud MigrationCONSULTING AND AUDITSApril 2023 - July 2024 (1 year and 4 months)Lyon, FranceManaged a project to migrate a Jira instance of 200,000 tickets and 500 licenses to the Cloud. I discovered Jira instance development; my expertise now allows me to define and supervise the project, as well as intervene technically on Jira instances as an administrator.
Achievements:
- Cost Reduction: Over $150K in savings, with $130K solely from rationalizing license usage (defining new access criteria for licenses, implementing alternatives for occasional users...). The savings made it possible to negotiate a 2-year license rate with Atlassian, within the budget initially planned for one year. Negotiated a 30% discount on the rate of the service provider responsible for the migration.
- Migration completed within the planned schedule
- Post-migration fixes and user training
- Optimization of the Cloud solution by transitioning from project manager to Jira Admin
- Implementation of Level 1 & Level 2 Jira Support: training Jira admins and writing procedures for the administrative management of Jira instances for levels 1 and 2
Main Tasks:
- Project takeover: defining a new roadmap, optimizing the allocated budget, contractual negotiation with the external provider on necessary profiles and specifications
- Supervision of a team of 5 people (2 internal, 3 external): task assignment, reporting, weekly meetings, technical support
- Development of out-of-the-box solutions to support the cost optimization strategy
- Post-migration Jira Administration: managing custom fields, creating automations, integrating third-party applications, creating dynamic forms, managing forms, creating the sandbox, managing licensed users
- Training internal admins before mission completion
- ElkemIT Consultant - Infrastructure Delivery ManagerCHEMICALJuly 2020 - March 2023 (2 years and 8 months)Lyon, France- Supervision of all requests concerning the Infrastructure Service (EMEA scope - 1000 users)- Management of the Support team (8 people)- Redesign and optimization of IT processes- Implementation of new internal tools (task automation, monitoring...)- Continuous service improvement through data analysis- Reduction of tensions through better task predictability (data analysis)- Creation of educational materials for user training- Periodic reporting to evaluate subcontractor performanceTechnical Environment:Office365, JIRA, AD, VMware
- InsidiaeFounderDIGITAL AND ITJanuary 2017 - Today (9 years and 4 months)Lyon, FranceI founded INSIDIAE in 2017, initially to provide a legal structure for innovative projects I wanted to develop.Following a pivot in 2021, it became a small, fast-growing IT outsourcing company (projected €1M+ in revenue by 2025), highlighting the benefits of the "freelance" model to large corporations.I outsource resource needs for major clients and act as an intermediary for providing highly qualified freelance profiles at negotiated rates. I not only offer access to experienced freelancers but also support in HR strategy, to define specifications adapted to operational and budgetary constraints.My main roles within INSIDIAE:
- Business development
- Team management
- Commercial negotiation
- Outsourcing & Candidate Selection
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Education
- Social, Work, and HR PsychologistParis 82013Master 2 obtenu en Psychologie Sociale, du Travail, et des Ressources Humaines Thème des mémoires : - Master 1 (Lille 3) "Influence des changements organisationnels sur la culture d'entreprise" - Master 2 (Paris 8) "La flexibilité du temps de travail : bénéfices et dérives dans une entreprise gestionnaire du réseau électrique (RTE)"