Freelancer profile translated to English.

Description

Senior Operational Right-Handwith solid experience in **administration**, **financial management, customer care, communication, and team coordination**.

I support leaders and companies in structuring, securing, and autonomously managing their operations tostreamline the organizationand durably reduce mental load.

Accustomed to demanding, premium, and high-volume environments, I work with **rigor, autonomy, reliability, and a sense of responsibility**.

I don't just execute tasks.

Istructure, secure, and run the operationsso that the leader can focus on vision, strategy, and development.

Specifically, I handle:

Administrative and financial management (invoicing, payment tracking, reminders, workflow organization),
Customer support and customer care, managed autonomously,
Client onboarding and offboarding,
Coordination of teams, contributors, and service providers,
Management and optimization of tools (System.io, Circle, Google Workspace),
Structuring, formalization, and securing of processes.

I quickly become a **central point of the organization**, ensuring the fluidity, seriousness, and continuity of operations.

My role: to be the right-hand that anticipates, structures, and executes.

Less mental load, less urgency, more clarity.

Iprefer regular and long-term collaborationswith clients who seek a real presence, strong reliability, and a relationship of trust.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
Operational Right-Hand – Customer Care & Administrative and Financial Management (Senior)
April 2023 - Today (3 years and 2 months)
Operational Right-Hand / Outsourced Office Manager
Leading the leader's daily life, complete autonomy, central point role.

Administrative & Financial Management
Invoicing, payment tracking, reminders, organization and securing of workflows.

Customer Care & Client Relations
Pre/during/post-sales customer support, managing interactions and customer experience.

Client Onboarding & Offboarding
Structuring client journeys, smooth and professional integration and departures.

Operational Management
Monitoring operations, cross-functional coordination, continuity and reliability of execution.

Team & Service Provider Coordination
Interface between the leader, internal teams, freelancers, and external partners.

Process Structuring, Formalization & Optimization
Implementing clear methods, securing processes, saving time and peace of mind.

Management of Tools & Platforms
Google Workspace, System.io, Skool, Circle, CRM, business and collaborative tools.

Organization & Priority Management
Managing emails, schedules, urgent tasks, and daily workload.

Autonomy, Reliability & Confidentiality
Taking responsibility, discretion, trust, and long-term stability.
Administrative and Financial Management Customer Care & Client Relations Process Structuring & Optimization Office Management / Operational Right-Hand Operational Management
BMW
Marketing & Communication Manager
AUTOMOBILE
January 2022 - December 2024 (2 years and 11 months)
Management of global communication (traditional & digital)
Organization of premium events (launches, private sales, open houses)
Management of emailing, SMS, loyalty, and prospect follow-up campaigns
Writing newsletters and communication materials
Management of the marketing budget
Website management and optimization
Team coordination
Press relations and partnerships
Promotional videos for social media (Instagram, Facebook, TikTok, YouTube)
Performance tracking and reporting
Cosmétique Premium
Head of Culture Center
April 2018 - July 2021 (3 years and 3 months)
Creation and management of a new strategic service
Complete management of the center (organization, tools, processes)
Implementation of a monitoring system and a SharePoint
Internal communication management (articles, photos, videos)
Creation of quarterly newsletters and monthly flash news
Competitive intelligence and market analysis (cosmetics)
Information research for R&D teams
Collaboration with various internal departments