Topuz Louis

Operations Manager with a strong commercial sense, I support companies in optimizing their processes, managing customer relationships, and developing their business. My experience within demanding structures like LeCab, OwnBackup, and Deliveroo has allowed me to develop a comprehensive approach combining organization, rigor, performance, and a service-oriented mindset.

I am involved in both the operational side (coordination, performance monitoring, continuous improvement) and the commercial side (prospecting, lead qualification, negotiation, and customer support). I have also managed teams and overseen real-time activities, ensuring fluidity, quality, and efficiency.

In my previous roles, I supervised a team of 15 people, optimized the management of a driver fleet, analyzed KPIs to improve retention, conducted multi-channel prospecting among C-level decision-makers, and launched new commercial zones for Deliveroo. I also managed the complete sales cycle: identifying partners, negotiating, integrating, and following up.

Today, I am putting these skills to work for companies looking to structure their operations, improve their customer relations, or strengthen their commercial performance.

Key Skills:

Operations, Customer Relationship Management, Multi-channel Prospecting, Business Development, Performance Analysis, Partner Onboarding, Team Coordination.

Tools: Salesforce, ZoomInfo, Lusha, SalesLoft, Microsoft Office Suite.