Freelancer profile translated to English.
Back to original languageAbout Tony
I am an IT technician specializing in user support and Microsoft 365 administration.
I help companies and freelancers quickly resolve their daily IT problems and optimize their work tools (Outlook, Teams, SharePoint, OneDrive).
My goal is simple: to save you time and ensure a reliable and functional IT environment, whether remotely or on-site.
What I can offer you
IT troubleshooting (PC, software, peripherals)
User support and rapid assistance
Microsoft 365 administration (accounts, email, Teams)
Workstation installation and configuration
Resolution of daily IT problems in companies
French
Native or bilingual
English
Conversational
Can work on-site
Nanterre (up to 10km)
Experience
- MDL ServicesSenior IT TechnicianCIVIC AND SOCIAL ORGANIZATIONSJanuary 2022 - Today (4 years and 5 months)Paris, France• • Installation, setup, and troubleshooting of micro-computing equipment (computers, laptops, printers, copiers…)• • Assisting users (150-200 users), responding to their requests (via FreshWorks ticketing tool)• • Project management (renewal of PCs, copiers)• • AD / AZURE / EXCHANGE / TEAMS / ONEDRIVE SHAREPOINT Administration• • Technical management of recurring or exceptional events (audiovisual, cameras, microphones, broadcasting…)• • Wi-Fi controller administration (Ucopia)• • Management of telephony, mobile, and tablets• • Daily IT asset management (IT purchasing, stock, licenses,)• • Remote control, on-site visits• • Checking equipment compliance and policies (GPO / strategies)• • User training on various tools and equipment usage• • Digital signage, meeting rooms, video conferencing
- Les RépublicainsMicro Network TechnicianNovember 2018 - November 2020 (2 years)Paris 15 Vaugirard, France• • Hardware / software diagnostics and troubleshooting• • Computer and software installations• • Maintenance and management of IT assets (hardware registry with purchases, costs, optimization, replacement, return, handover…)• • Simplification and security of network processes (accounts, firewall, VPN)• • Ensure proper functioning (server room, PCs, printers/copiers, WIFI hotspots, surveillance cameras)• • Optimize Technician/User communication• • Train a user on their workstation
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Education
- Systems, Networks, and Security Technician Training Level 5Institut poly informatique Paris2020code NSF 326, fiche RNCP n° : 28668
- Introduction to Networks TrainingOrsys Puteaux2025Formation Introduction aux réseau