Freelancer profile translated to English.

Description

Freelance in IT support, I assist companies in maintaining their IT systems in operational condition through responsive and user-oriented technical support.

With over 5 years of experience, I undertake N2/N3 support missions, systems and network administration, as well as Microsoft environment management. I have notably worked in an international context where I provided support to over 300 employees, including VIP users.

On a daily basis, I work with Microsoft 365, Entra ID, Intune, Active Directory, Windows Server, Azure Virtual Desktop, workstation deployments with Windows Autopilot, and enterprise network administration (UniFi and Cisco Meraki).

My goal is to provide reliable solutions, quality support, and clear communication to ensure the continuity of IT services.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Biologique Recherche
Systems and Networks Technician
December 2023 - January 2026 (2 years and 1 month)
N2/N3 support for the entire user base, including VIP users.
Ticket tracking and processing using a ticketing tool.
Cloud and Microsoft OneDrive synchronization incident management.
Diagnostic and resolution of complex incidents (systems, networks, workstations).
Microsoft environment administration (Windows, Active Directory).
Identity and access management via Microsoft Entra ID (Azure AD).
Microsoft 365 administration (user accounts, licenses, security).
Team, channel, and permission management on Microsoft Teams.
Administration and management of virtualized environments (business virtual machines).
Azure Virtual Desktop environment administration and management.
Network equipment administration and monitoring via Ubiquiti UniFi and Cisco Meraki.
IT equipment deployment, configuration, and maintenance.
Mobile fleet management (smartphones) with a carrier/provider.
Mobile device management and enrollment via Apple Business Manager.
Management of relationships with IT providers and partners.
Ordering IT workstations and consumables in relation to suppliers.
Planning and coordination of provider interventions.
Office 365 Administration Microsoft Entra ID Microsoft Intune Windows unify
haut de seine habitat
Work-Study Student in Support and Network Technician
December 2021 - October 2022 (10 months)
Hauts-de-Seine, France
Install and configure a server operating system (Linux - Windows).
Plan and resolve technical problems.
Install and configure an operating system.
Manage data access rights.
Install, administer, and manage network equipment maintenance.
Anticipate infrastructure evolution needs.
Virtualize servers.
Manage IT equipment.
Software: Basic knowledge of Microsoft Word, Excel, Windows Server, VMware.
Operating Systems: Familiarity with the Windows environment.
Networks: LAN network creation, file sharing, introduction to TCP/IP protocol, VLAN creation, VPN learning, router configuration learning.

Preparation and configuration of computers with on-site installation.

Configuration and enrollment of Android / Apple smartphones.
IT equipment inventory (PYTHEAS / DOMAIN).
Management of IT provider interventions.
Citrix session management.
Server supervision and monitoring.
Management and processing of user incidents and requests.
Société CESA
Work-Study Student in Support and Network Technician
September 2019 - July 2021 (1 year and 10 months)
IT equipment management:
Windows 10 laptop fleet.

Preparation and configuration of computers with on-site installation.
Configuration and enrollment of Android / Apple smartphones.
IT equipment inventory (GLPI).
Management of IT provider interventions (HP/Dell).
Work on Linux and Windows RDP servers.
Server

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