Toni Rajji

• • Conducted 5+ comprehensive studies for the manufacturing and tourism sectors in Qatar, as part of the National Planning Council's development strategy

• • Developed a full-fledged study providing recommendations for the Minister on establishing 4 types of specialized NGOs for migrant labor in KSA

• • Delivered 10+ strategic initiatives forthe Ministry of Human Resources and Social Development to improve the domestic workers' sector

• • Provided 20+ strategic recommendations for Ministry general managers on alternative essential care services that would stabilize the market

• • Evaluated the footprint of foreign banks' funding and other financial activities in Saudi Arabia, as well as the central bank role in facilitating market entry

• • Designed a business model for a solar PV company operating under the department of energy in UAE, ensuring sustainability while having consumers as investors

• • Builta comprehensive transferplan for 2 existing offered public services, from the MinistryofMunicipaland RuralAffairstoa semi-public entity in KSA

• • Designed and delivered training programs and workshops for Ministry employees on various topics including communication, project management, and MS Office

• • Led an employee experience improvement project for Advanced Petrochemical (manufacturing company with 600+ employees)

• • Designed the customerjourney improvement framework for services offered by Riyadh Municipality and prioritized them for improvement

• • Improved the journey of submitting complaints by Saudi citizens through RM's call center 940 and mobile apps by providing initiatives for 50+ discovered pain points

• • Supported a team of experts in a project valued at USD 6.5 Million that is focused on enhancing and enriching the organization's CX department

• • Built the voice of the customer program for Riyadh Municipality including its framework, methodology, technology, and governance

• • Built a 5-year financial plan for Etisalat in UAE covering expenses, revenue streams, profits, potential partnerships, and multiple valuation models

• • Delivered a pitch deck for Zain Group in Kuwait including historical performance, market share, trends, financial forecasts, and projected impact

• • Designed initiative cards and an action plan for Ooredoo in Iraq as part of a marketing strategy to ensure an increase in the targeted reach and revenue

• • Increased the net profits of a 'travel and food' YouTube channel by 67% in less than a year by implementing necessary initiatives and actions

• • Built a pricing model for a digital ad and SaaS company in Dubai that decreased its response time to briefs sent by potential clients by + 50%