Tommaso Ulisse

• • ERP Go-Live: Directly supported the full Sysconf ERP implementation (AS/400 platform): requirements gathering, warehouse and production module configuration, functional testing, and post-go-live stabilization.

• • Warehouse Management: Managed finished goods warehouse operations: location structure, flow governance, and inventory control with an average variance of 0.3% across 150,000+ units per season.

• • Operations Coordination: Coordinated logistics team of 4–5 people managing B2B and B2C outbound flows, shipments, and order fulfillment.

• • Production Monitoring: Tracked production advancement KPIs and managed supplier order data and stock movements.

• • Process Tools: Developed advanced Excel tools for operational control, priority management, and reporting.

• • RFID Project: Participated in RFID implementation analysis: hardware selection (Zebra), label data structure design, and portal installation with antenna configuration.

• • Retail IT Coordination: Managed IT infrastructure and technical support for a network of over 100 stores across Italy and Europe.

• • Team Management: Led a team of 3 IT technicians and supported local technical teams at international points of sale.

• • System Integration: Coordinated functional integration between BestSTORE POS system and internal ERP: flow analysis, configuration, documentation, and end-user training.

• • International Rollout: Managed full store opening/closing cycle across Italy and Europe; technical support for international offices (Germany, Canada, USA, Hong Kong).

• • Online Architecture: Supported rollout of online retail architecture with Citrix infrastructure and store–ERP data flow integration.

• • Crisis Management Managed IT activities related to store closures: data preservation, system decommissioning, and hardware disposal per company policy.