Tom Dugoua

Product Designer within the Cube In Store teams, which is an application project dedicated to in-store employees. It's a complete and complex product that allows them to perform all their daily tasks: Sales, stock, advice, merchandising, etc. The CIS teams comprise over 30 people divided into several feature teams. Each team focuses on a specific area of expertise of the product and the tasks of the in-store teammate (Commerce, customer, order, merchandising, product availability).

Assigned to the CISO team (Cube In Store Order), which handles all order management and Click & Collect within Decathlon stores worldwide. My team consists of 12 people: Developers, Quality Engineers, PM. It is organized around agile Design Sprint rituals (3 weeks).

Responsibilities:

- Ensure the product's viability for in-store employees

- Support tech teams in creating different user journeys or restructuring existing ones

- Evangelize and support change towards the new Branding and Design System of the Decathlon brand

- Use, upgrade, and challenge the Vitamin V0 and VPlay Design System

- Create new components necessary for my domain, write guidelines

- Participate in UX research studies

- In-depth exploratory interviews in French and English

- User testing in person and remotely in France/Europe

- Define tester panels, contact, and organize testing sessions

- Define user needs based on qualitative and quantitative data from research results

- Design user journeys, create high-fidelity mockups

- Monitor development and communicate with technical teams

- Functional acceptance testing with the QA team

Within the Fnac-Darty group's Digital Factory, I am responsible with the Design team for carrying out transformations, continuous improvements, evolutions, and implementation of Design Systems on the web and App user journeys of Fnac.com and Darty.com.

Orange's vision is to become the main digital intermediary for French households in terms of equipment and support. This involves mobile and internet boxes, as well as the offers that accompany them, but also home management through home automation and security. To achieve this, a major restructuring of its graphic charter and technical environment was undertaken, moving from separate desktop and mobile environments to a fully responsive back-end network.

Within the 'Mob&Ter' agile Lab of the online store, I was responsible for transforming the acquisition and migration journeys for the brand's mobile devices and plans.